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#109690 - 01/02/05 07:59 PM Error message, from my Active Link or Remedy internal?
canhai_lai journeyman Registered: 03/09/05 Posts: 82	Dear Listers, I obeserved a weired bug. Hope someone can help me. 1. A character field "Inquery Statement", with length limit to 4000, is created in my form. 2. I then implemented an Active Link to check the size of the field. If the size exceeds 4000, it displays an error message: "The size is limited to 4000. Please save the Inquery as an attachment". 3. It works from time to time! Not consistently! When the field size exceeds 4000, it displays an error message, either a) the desired "The size is limited to 4000. Please save the Inquery as an attachment". b) or the Remedy internal message: "ARERR[9272] Value does not fall within the limits specified for the field (4000): Inquery Statement" Does anyone have any idea? Sounds to me that I miss something, such as specifying exactly that I need my Active Link error message, not the default Remedy error message. Any help is very much appreaciated! Kevin UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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#109691 - 01/02/05 08:54 PM Re: Error message, from my Active Link or Remedy internal? [Re: w_blessing]
arslistlilly enthusiast Registered: 03/11/04 Posts: 306	Hey, What does the AL fire on? It sounds like Modify/Submit. Do you have any other ALs that perform a Commit Changes? There is a way to supress all the Remedy generated messages (by modifying the ar.conf/ar.cfg file), but I wouldn't recommend it since it would supress all messages... Later Stephen Kevin Lai wrote: Dear Listers, I obeserved a weired bug. Hope someone can help me. 1. A character field "Inquery Statement", with length limit to 4000, is created in my form. 2. I then implemented an Active Link to check the size of the field. If the size exceeds 4000, it displays an error message: "The size is limited to 4000. Please save the Inquery as an attachment". 3. It works from time to time! Not consistently! When the field size exceeds 4000, it displays an error message, either a) the desired "The size is limited to 4000. Please save the Inquery as an attachment". b) or the Remedy internal message: "ARERR[9272] Value does not fall within the limits specified for the field (4000): Inquery Statement" Does anyone have any idea? Sounds to me that I miss something, such as specifying exactly that I need my Active Link error message, not the default Remedy error message. Any help is very much appreaciated! Kevin UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) ARS 5.1.2 Oracel 9i --------------------------------- Post your free ad now! Yahoo! Canada Personals UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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#109692 - 01/02/05 09:18 PM Re: Error message, from my Active Link or Remedy internal? [Re: w_blessing]
canhai_lai journeyman Registered: 03/09/05 Posts: 82	Stephen, You are right that the ALs fire on Modify/Submit. There are some other ALs that execute on the same Modify/Submit. Now that you mentioned, I am guessing that the problem is caused by "a few Active Links fire on the same Modify condition and have the same execution order, So, Remedy randomly picks which one to execute first, and this explains why I have inconsistency here". I will try to put the ALs in a reasonable order and see if the inconsistency goes away. Thank you very much! Kevin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stephen Lumini Sent: Monday, January 03, 2005 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Error message, from my Active Link or Remedy internal? ** Hey, What does the AL fire on? It sounds like Modify/Submit. Do you have any other ALs that perform a Commit Changes? There is a way to supress all the Remedy generated messages (by modifying the ar.conf/ar.cfg file), but I wouldn't recommend it since it would supress all messages... Later Stephen Kevin Lai wrote: Dear Listers, I obeserved a weired bug. Hope someone can help me. 1. A character field "Inquery Statement", with length limit to 4000, is created in my form. 2. I then implemented an Active Link to check the size of the field. If the size exceeds 4000, it displays an error message: "The size is limited to 4000. Please save the Inquery as an attachment". 3. It works from time to time! Not consistently! When the field size exceeds 4000, it displays an error message, either a) the desired "The size is limited to 4000. Please save the Inquery as an attachment". b) or the Remedy internal message: "ARERR[9272] Value does not fall within the limits specified for the field (4000): Inquery Statement" Does anyone have any idea? Sounds to me that I miss something, such as specifying exactly that I need my Active Link error message, not the default Remedy error message. Any help is very much appreaciated! Kevin UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) ARS 5.1.2 Oracel 9i Post your free ad now! Yahoo! Canada Personals This posting was submitted via the Web interface UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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#109693 - 01/02/05 09:42 PM Re: Error message, from my Active Link or Remedy internal? [Re: w_blessing]
arslistlilly enthusiast Registered: 03/11/04 Posts: 306	Hey, >>So, Remedy randomly picks which one to execute first Actually when they have the same Execution Order, Remedy then fires them in order of Last Changed Time timestamp. Either way, it's good practice to spread them out. hopefully that fixes it. Later Stephen "Lai, Canhai" wrote: Stephen, You are right that the ALs fire on Modify/Submit. There are some other ALs that execute on the same Modify/Submit. Now that you mentioned, I am guessing that the problem is caused by "a few Active Links fire on the same Modify condition and have the same execution order, So, Remedy randomly picks which one to execute first, and this explains why I have inconsistency here". I will try to put the ALs in a reasonable order and see if the inconsistency goes away. Thank you very much! Kevin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stephen Lumini Sent: Monday, January 03, 2005 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Error message, from my Active Link or Remedy internal? Hey, What does the AL fire on? It sounds like Modify/Submit. Do you have any other ALs that perform a Commit Changes? There is a way to supress all the Remedy generated messages (by modifying the ar.conf/ar.cfg file), but I wouldn't recommend it since it would supress all messages... Later Stephen Kevin Lai wrote: Dear Listers, I obeserved a weired bug. Hope someone can help me. 1. A character field "Inquery Statement", with length limit to 4000, is created in my form. 2. I then implemented an Active Link to check the size of the field. If the size exceeds 4000, it displays an error message: "The size is limited to 4000. Please save the Inquery as an attachment". 3. It works from time to time! Not consistently! When the field size exceeds 4000, it displays an error message, either a) the desired "The size is limited to 4000. Please save the Inquery as an attachment". b) or the Remedy internal message: "ARERR[9272] Value does not fall within the limits specified for the field (4000): Inquery Statement" Does anyone have any idea? Sounds to me that I miss something, such as specifying exactly that I need my Active Link error message, not the default Remedy error message. Any help is very much appreaciated! Kevin UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) ARS 5.1.2 Oracel 9i --------------------------------- Post your free ad now! Yahoo! Canada Personals This posting was submitted via the Web interface This posting was submitted via the Web interface ARS 5.1.2 Oracel 9i --------------------------------- Post your free ad now! Yahoo! Canada Personals UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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