Dear Listers,

We have the following set up and are trying to get a reporting console on the web.

ARS - 5.1.2
Mid-Tier - 5.1.2
ITSM Suite 5.5
CR 10 Enterprise Engine on the Application Server
Oracle 8.1.78.0
IIS 5.0 with plug ins

Once i installed CR Enterprise Engine, I created a virtual directory for reports and have specified the CR location in the Remedy Mid-Tier Configuration Tool.

I designed a simple report using the SeaGate Crystal Reports 9.0. I create a new record in the Report form with the type as Crystal and have added the .rpt file as an attachment.

On the SHR:Reporting Console, from the AR User Tool, I select the Report Name from menu corresponding. When i click on Run Report Button, I can get the report as per the .rpt file created.

Now when i access the Report Console on the web and select the particular report and I have to authenticate myuself to access the reports.

The message at this stage is : "The Web Component Server could not log you on to the CMS. Please re-enter your user name and password. [On Cache/Page Server: megaremedy.WCS]"

Once i authenticate myself, I get the following error : "Error encountered by Crystal Page Server. -------

The error message returned is:

Internal error. [On Cache/Page Server: megaremedy.megasoft.com"

Please advise how to proceed further with this.


Thanks n Regards

Satya Gandhi

Technical Lead - ITSM Operations,
Remedy Competency Centre,
Megasoft Ltd.

Desk : +91 442 461 6768 Extn 210
Cell : +91 984 073 7169


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