Hello all and a happy end of year...

Is there a way to do a set fields action to gather license information?
I'd like to be able to set some fields to the type of license the user
has (fixed, floating, or read) and (for floating licenses) the license
pool that the license was taken from. I've tried using a PROCESS in an
active link set fields action, but I can't figure out what process I
need to call... It would be nice if there were a keyword or two for
license information.

I know I could just read from the User form and grab the license type
and license pool group information, but that's not always going to be
100% accurate if there are no available floating licenses.

Thanks in advance,

John Hanson
Remedy Administrator/Developer
The Standard
Standard Insurance Company
900 SW Fifth Avenue
Portland, OR 97204
Telephone (503) 321-7153
jhanson@standard.com



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John,
Well.. Yes, and no.... Best stated as not directly.

Remedy's API would allow an administrator to login and get the
license types for all connected users. So you could write a command
line API program that would login and return a given (supplied from a
command line value) users current license. That API program could be
called in a SetField action and the STDOUT from the process could be
returned from the program to a field.

So you can do what you want.. you just need a command line utility to
do the work as admin for you.

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.

http://www.fellowshipchurch.com


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