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#109531 - 12/29/04 01:41 AM Can't Push - Type Field
phil_mougis addict Registered: 03/11/04 Posts: 407	Good morning all, I am getting an error when I try to push values from one form to another. I am actually trying to automatically populate the AST:assetmaintenance form from actions on another form... I believe I have all the values I need.. however one of the fields involves a DropDown... Maintenance Type (which is actually the Term of the maintenance contract... e.g. "12 Month"). On my source form.. I have a corresponding dropdown with seemingly identical values... which I am populating.. When I try to do the push.. I am getting the message indicating the Maintenance Type is invalid... and please pick from the dropdown.. Any suggestions? Phil UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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#109532 - 12/29/04 02:05 AM Re: Can't Push - Type Field [Re: abdul_cybermak]
john j reiser addict Registered: 06/12/01 Posts: 681 Loc: NJ	Phil, Are they identical in sort order also? Drop-downs (selection Lists) are indexed. Can't think of anything else right now. HTH, John J. Reiser Remedy Administrator/Developer Lockheed Martin Maritime Systems & Sensors The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Mougis Sent: Wednesday, December 29, 2004 08:42 AM To: arslist@ARSLIST.ORG Subject: Can't Push - Type Field Good morning all, I am getting an error when I try to push values from one form to another. I am actually trying to automatically populate the AST:assetmaintenance form from actions on another form... I believe I have all the values I need.. however one of the fields involves a DropDown... Maintenance Type (which is actually the Term of the maintenance contract... e.g. "12 Month"). On my source form.. I have a corresponding dropdown with seemingly identical values... which I am populating.. When I try to do the push.. I am getting the message indicating the Maintenance Type is invalid... and please pick from the dropdown.. Any suggestions? Phil UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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#109533 - 12/29/04 02:52 AM Re: Can't Push - Type Field [Re: abdul_cybermak]
phil_mougis addict Registered: 03/11/04 Posts: 407	Turns out the spelling was not exactly the same.. needed to be "24 month" NOT "24 Month".. fixed that.. but Of course.. I am now getting an error on another field... "Notification Contact", which is a field which links to the people form... getting...Notification Contact you have entered is not valid............... ARGH!!!!!!!!! Spelling of Name seems spot on... hmmmmmmmm Phil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Reiser, John J Sent: Wednesday, December 29, 2004 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Can't Push - Type Field Phil, Are they identical in sort order also? Drop-downs (selection Lists) are indexed. Can't think of anything else right now. HTH, John J. Reiser Remedy Administrator/Developer Lockheed Martin Maritime Systems & Sensors The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Mougis Sent: Wednesday, December 29, 2004 08:42 AM To: arslist@ARSLIST.ORG Subject: Can't Push - Type Field Good morning all, I am getting an error when I try to push values from one form to another. I am actually trying to automatically populate the AST:assetmaintenance form from actions on another form... I believe I have all the values I need.. however one of the fields involves a DropDown... Maintenance Type (which is actually the Term of the maintenance contract... e.g. "12 Month"). On my source form.. I have a corresponding dropdown with seemingly identical values... which I am populating.. When I try to do the push.. I am getting the message indicating the Maintenance Type is invalid... and please pick from the dropdown.. Any suggestions? Phil UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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#109534 - 12/29/04 03:02 AM Re: Can't Push - Type Field [Re: abdul_cybermak]
john j reiser addict Registered: 06/12/01 Posts: 681 Loc: NJ	Phil, I am not familiar with OOTB applications. All my stuff is in-house. My best guess would be to look at the way an AST:assetmaintenance record gets created and duplicate it as close as possible. With that in mind, is the Notification Contact handled by a menu? If so, attach the same menu to your processing form so the are exact. Also check for an ALs that may run when setting the Notification Contact. You may need to push or set those values independently. HTH, John J. Reiser Remedy Administrator/Developer Lockheed Martin Maritime Systems & Sensors The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mougis, Phil Sent: Wednesday, December 29, 2004 09:53 AM To: arslist@ARSLIST.ORG Subject: Re: Can't Push - Type Field Turns out the spelling was not exactly the same.. needed to be "24 month" NOT "24 Month".. fixed that.. but Of course.. I am now getting an error on another field... "Notification Contact", which is a field which links to the people form... getting...Notification Contact you have entered is not valid............... ARGH!!!!!!!!! Spelling of Name seems spot on... hmmmmmmmm Phil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Reiser, John J Sent: Wednesday, December 29, 2004 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Can't Push - Type Field Phil, Are they identical in sort order also? Drop-downs (selection Lists) are indexed. Can't think of anything else right now. HTH, John J. Reiser Remedy Administrator/Developer Lockheed Martin Maritime Systems & Sensors The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Mougis Sent: Wednesday, December 29, 2004 08:42 AM To: arslist@ARSLIST.ORG Subject: Can't Push - Type Field Good morning all, I am getting an error when I try to push values from one form to another. I am actually trying to automatically populate the AST:assetmaintenance form from actions on another form... I believe I have all the values I need.. however one of the fields involves a DropDown... Maintenance Type (which is actually the Term of the maintenance contract... e.g. "12 Month"). On my source form.. I have a corresponding dropdown with seemingly identical values... which I am populating.. When I try to do the push.. I am getting the message indicating the Maintenance Type is invalid... and please pick from the dropdown.. Any suggestions? Phil UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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#109535 - 12/29/04 02:48 AM Re: Can't Push - Type Field [Re: abdul_cybermak]
remedy713 newbie Registered: 03/09/05 Posts: 17	Phil, Check the field that you are having trouble pushing to and see if it has pattern matching of $MENU$. If it does, you will probably have to remove this in order to allow the value to push to this field. Ron Gehring -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Mougis Sent: Wednesday, December 29, 2004 8:42 AM To: arslist@ARSLIST.ORG Subject: Can't Push - Type Field Good morning all, I am getting an error when I try to push values from one form to another. I am actually trying to automatically populate the AST:assetmaintenance form from actions on another form... I believe I have all the values I need.. however one of the fields involves a DropDown... Maintenance Type (which is actually the Term of the maintenance contract... e.g. "12 Month"). On my source form.. I have a corresponding dropdown with seemingly identical values... which I am populating.. When I try to do the push.. I am getting the message indicating the Maintenance Type is invalid... and please pick from the dropdown.. Any suggestions? Phil UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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#109536 - 12/29/04 03:23 AM Re: Can't Push - Type Field [Re: abdul_cybermak]
rick cook Old Hand Registered: 07/03/01 Posts: 2984	I remember seeing lots of intertwined stuff in AM 5.5. Many times, an error like the one you're reporting isn't directly related to the field it says it is - but another tmp field that is related to the reported problem field isn't set right. I'd turn on the logs to find what's not being set to the satisfaction of the workflow. Rick From: Reiser, John J Sent: Wed 12/29/2004 7:02 AM To: arslist@ARSLIST.ORG Subject: Re: Can't Push - Type Field Phil, I am not familiar with OOTB applications. All my stuff is in-house. My best guess would be to look at the way an AST:assetmaintenance record gets created and duplicate it as close as possible. With that in mind, is the Notification Contact handled by a menu? If so, attach the same menu to your processing form so the are exact. Also check for an ALs that may run when setting the Notification Contact. You may need to push or set those values independently. HTH, John J. Reiser Remedy Administrator/Developer Lockheed Martin Maritime Systems & Sensors The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mougis, Phil Sent: Wednesday, December 29, 2004 09:53 AM To: arslist@ARSLIST.ORG Subject: Re: Can't Push - Type Field Turns out the spelling was not exactly the same.. needed to be "24 month" NOT "24 Month".. fixed that.. but Of course.. I am now getting an error on another field... "Notification Contact", which is a field which links to the people form... getting...Notification Contact you have entered is not valid............... ARGH!!!!!!!!! Spelling of Name seems spot on... hmmmmmmmm Phil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Reiser, John J Sent: Wednesday, December 29, 2004 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Can't Push - Type Field Phil, Are they identical in sort order also? Drop-downs (selection Lists) are indexed. Can't think of anything else right now. HTH, John J. Reiser Remedy Administrator/Developer Lockheed Martin Maritime Systems & Sensors The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Mougis Sent: Wednesday, December 29, 2004 08:42 AM To: arslist@ARSLIST.ORG Subject: Can't Push - Type Field Good morning all, I am getting an error when I try to push values from one form to another. I am actually trying to automatically populate the AST:assetmaintenance form from actions on another form... I believe I have all the values I need.. however one of the fields involves a DropDown... Maintenance Type (which is actually the Term of the maintenance contract... e.g. "12 Month"). On my source form.. I have a corresponding dropdown with seemingly identical values... which I am populating.. When I try to do the push.. I am getting the message indicating the Maintenance Type is invalid... and please pick from the dropdown.. Any suggestions? Phil UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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#109537 - 12/29/04 03:32 AM Re: Can't Push - Type Field [Re: abdul_cybermak]
james_scott journeyman Registered: 04/21/04 Posts: 84	You just need to make sure that whatever you are pushing to the 'Notification Contact' field is a valid 'Full Name' in the SHR:People form. The trick is, you need to also push the user Login Name to the 'zTmpLoginName' field when you are performing your push. Remedy expects that the Maintenance Contract form would be created manually from the User form, so it uses an Active Link to set the 'zTmpLoginName'. Since Active Link will not be running, and the filter that is causing your error is checking the 'zTmpLoginName' too, this is why you will have to push the login name as well as the full name. HTH James Scott IST Asset Management Mary Kay Inc. 972-687-5204 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mougis, Phil Sent: Wednesday, December 29, 2004 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: Can't Push - Type Field Turns out the spelling was not exactly the same.. needed to be "24 month" NOT "24 Month".. fixed that.. but Of course.. I am now getting an error on another field... "Notification Contact", which is a field which links to the people form... getting...Notification Contact you have entered is not valid............... ARGH!!!!!!!!! Spelling of Name seems spot on... hmmmmmmmm Phil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Reiser, John J Sent: Wednesday, December 29, 2004 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Can't Push - Type Field Phil, Are they identical in sort order also? Drop-downs (selection Lists) are indexed. Can't think of anything else right now. HTH, John J. Reiser Remedy Administrator/Developer Lockheed Martin Maritime Systems & Sensors The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Mougis Sent: Wednesday, December 29, 2004 08:42 AM To: arslist@ARSLIST.ORG Subject: Can't Push - Type Field Good morning all, I am getting an error when I try to push values from one form to another. I am actually trying to automatically populate the AST:assetmaintenance form from actions on another form... I believe I have all the values I need.. however one of the fields involves a DropDown... Maintenance Type (which is actually the Term of the maintenance contract... e.g. "12 Month"). On my source form.. I have a corresponding dropdown with seemingly identical values... which I am populating.. When I try to do the push.. I am getting the message indicating the Maintenance Type is invalid... and please pick from the dropdown.. Any suggestions? Phil UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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#109538 - 12/29/04 03:38 AM Re: Can't Push - Type Field [Re: abdul_cybermak]
james_scott journeyman Registered: 04/21/04 Posts: 84	You just need to make sure that whatever you are pushing to the 'Notification Contact' field is a valid 'Full Name' in the SHR:People form. The trick is, you need to also push the user Login Name to the 'zTmpLoginName' field when you are performing your push. Remedy expects that the Maintenance Contract form would be created manually from the User form, so it uses an Active Link to set the 'zTmpLoginName'. Since Active Link will not be running, and the filter that is causing your error is checking the 'zTmpLoginName' too, this is why you will have to push the login name as well as the full name. HTH James Scott IST Asset Management Mary Kay Inc. 972-687-5204 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mougis, Phil Sent: Wednesday, December 29, 2004 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: Can't Push - Type Field Turns out the spelling was not exactly the same.. needed to be "24 month" NOT "24 Month".. fixed that.. but Of course.. I am now getting an error on another field... "Notification Contact", which is a field which links to the people form... getting...Notification Contact you have entered is not valid............... ARGH!!!!!!!!! Spelling of Name seems spot on... hmmmmmmmm Phil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Reiser, John J Sent: Wednesday, December 29, 2004 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Can't Push - Type Field Phil, Are they identical in sort order also? Drop-downs (selection Lists) are indexed. Can't think of anything else right now. HTH, John J. Reiser Remedy Administrator/Developer Lockheed Martin Maritime Systems & Sensors The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Mougis Sent: Wednesday, December 29, 2004 08:42 AM To: arslist@ARSLIST.ORG Subject: Can't Push - Type Field Good morning all, I am getting an error when I try to push values from one form to another. I am actually trying to automatically populate the AST:assetmaintenance form from actions on another form... I believe I have all the values I need.. however one of the fields involves a DropDown... Maintenance Type (which is actually the Term of the maintenance contract... e.g. "12 Month"). On my source form.. I have a corresponding dropdown with seemingly identical values... which I am populating.. When I try to do the push.. I am getting the message indicating the Maintenance Type is invalid... and please pick from the dropdown.. Any suggestions? Phil UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org) UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org)
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