This is written up in the admin guide. In the version 5 admin guide, it
is in EmailEngineGuideEnglish.pdf, which comes on the cd set in the
doc folder.
A simple bare-bones approach is to put up a form for the sole purpose of
triggering the workflow you want. The email template creates a new
record in that form when it is received. Then have the desired workflow
fire on submit of the sole-purpose form. Obviously you will need fields
(display-only is ok if they don't have to remain on the sole-purpose
form after the workflow fires) to carry whatever values you want to push
or base logic on. Modify logic is also available, where you can have
the template be for the form you want to modify. I've found the
bare-bones approach easier, although the modify set-up written up in the
admin guide is more secure.
Jim
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Pierce, Amanda (TBS)
Sent: Thursday, November 18, 2004 10:30 AM
To: ARSLIST@ARSLIST.ORG
Subject: Parsing Emails With Workflow
**
Hello All,
Has anyone had any experience with parsing emails? What I am hoping to
do is have a Templated email come into the incoming mailbox and then
fire workflow based on certain values. For example: An email would be
sent in with a TicketID and the Status field with the value of
Closed....I would like to then fire some sort of workflow where based on
that Ticket ID the status is modified to Closed.
Any ideas?
Thank you,
Amanda Pierce
Client Services Infrastructure
Technology Services
Turner Broadcasting Systems, Inc.
Office: 404-827-2959
Email: amanda.pierce@turner.com
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