Hi,

I was wondering if anyone knows of a way to force a user to use the
calendar to select a date. We are using 5.1.2 Patch 1303 Administrator
tool. We have users entering dates in different format and I was hoping
someone could suggest a way of only allowing them to use the calender to
make their date selection. Thanks for any help.

Yvonne,

You could have two field and a Set Fields AL. Place the Calender field down,
then a Read-Only field on top of it (but not covering the button). Then have
the AL Set-Fields to "copy" the date entered from the Calendar field to the
Read-Only field.

Shawn

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Yvonne
Sent: Friday, October 15, 2004 1:49 PM
To: ARSLIST@ARSLIST.ORG
Subject: Forcing users to use th calendar


Hi,

I was wondering if anyone knows of a way to force a user to use the
calendar to select a date. We are using 5.1.2 Patch 1303 Administrator
tool. We have users entering dates in different format and I was hoping
someone could suggest a way of only allowing them to use the calender to
make their date selection. Thanks for any help.



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
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www.QMXS.com

Shawn:

As soon as they click on the calender field, they might just see the settable field. Best to have three fields. One marked month, the second day, and the third Year and let them select from a drop down. Add text for proper format. Use workflow to set the date in a hidden field.
Or you can do like the HPD:HelpDesk form. Workflow for the form sets the current date or date/time which shows the user the proper format for the field. Add a message to the workflow and you should not have many problems.
In one job I did, I added text for the format and added help text for the field.

James McKenzie


> Yvonne,
>
> You could have two field and a Set Fields AL. Place the Calender field down,
> then a Read-Only field on top of it (but not covering the button). Then have
> the AL Set-Fields to
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How about having it display as text and put the text area VERY small? Then
use a second field on-top.

Jack

-----Original Message-----
From: James Mckenzie [mailto:jjmckenzie51@SPRINTPCS.COM]
Sent: Friday, October 15, 2004 12:49 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Forcing users to use th calendar


Shawn:

As soon as they click on the calender field, they might just see the
settable field. Best to have three fields. One marked month, the second
day, and the third Year and let them select from a drop down. Add text for
proper format. Use workflow to set the date in a hidden field.
Or you can do like the HPD:HelpDesk form. Workflow for the form sets the
current date or date/time which shows the user the proper format for the
field. Add a message to the workflow and you should not have many problems.
In one job I did, I added text for the format and added help text for the
field.

James McKenzie


> Yvonne,
>
> You could have two field and a Set Fields AL. Place the Calender field
down,
> then a Read-Only field on top of it (but not covering the button). Then
have
> the AL Set-Fields to
--------------------
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Get a free PCS Mail account!
Sign up via the Web Browser on your Sprint Phone
or at http://www.sprintpcs.com.



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That works too! :)

Depending on how willing the users are to read the help (I've worked with
users that won't read anything to save their soles, and others that actually
look for text not there ;) I have one form with date fields that simply has
a text field showing DD/MM/YYYY. Haven't been made aware of any formatting
problems since its inception.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of James Mckenzie
Sent: Friday, October 15, 2004 2:49 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Forcing users to use th calendar


Shawn:

As soon as they click on the calender field, they might just see the
settable field. Best to have three fields. One marked month, the second
day, and the third Year and let them select from a drop down. Add text for
proper format. Use workflow to set the date in a hidden field.
Or you can do like the HPD:HelpDesk form. Workflow for the form sets the
current date or date/time which shows the user the proper format for the
field. Add a message to the workflow and you should not have many problems.
In one job I did, I added text for the format and added help text for the
field.

James McKenzie


> Yvonne,
>
> You could have two field and a Set Fields AL. Place the Calender field
down,
> then a Read-Only field on top of it (but not covering the button). Then
have
> the AL Set-Fields to
--------------------
This message was sent from a PCS Phone from Sprint.
Get a free PCS Mail account!
Sign up via the Web Browser on your Sprint Phone
or at http://www.sprintpcs.com.



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This might be a silly question but: Does it realy matter?

As long as they are entering it in a Date/Time field Remedy will
re-format it to the way it needs to be on Display of the record. I can
enter data in a Date/Time field as "Oct 15, 2004" or "10/15/4" or
"10/15/2004" and the system will understand it and save it correctly.

If you must have them use the calendar then the read-only field on top
of the calendar's text field (leaving the icon visible) works very well.

Fred


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Yvonne
Sent: Friday, October 15, 2004 1:49 PM
To: ARSLIST@ARSLIST.ORG
Subject: Forcing users to use th calendar


Hi,

I was wondering if anyone knows of a way to force a user to use the
calendar to select a date. We are using 5.1.2 Patch 1303 Administrator
tool. We have users entering dates in different format and I was hoping
someone could suggest a way of only allowing them to use the calender to
make their date selection. Thanks for any help.

On Fri, 15 Oct 2004 15:30:03 -0500, Grooms, Frederick W wrote:

>This might be a silly question but: Does it realy matter?
>
>As long as they are entering it in a Date/Time field Remedy will
>re-format it to the way it needs to be on Display of the record. I can
>enter data in a Date/Time field as "Oct 15, 2004" or "10/15/4" or
>"10/15/2004" and the system will understand it and save it correctly.

Until you start working the same form on the same server
internationally - Try it with Americans and Brits some time :-)

--
Regards

Dave Saville

But some user enter data like 20040101 ...translated to 9999-01-01

1/10-2004

Format of date or time value is not recognized. : "1/10-2004": Inköpsdatum (ARERR 1590)

a bit confusing sometimes...

-----Ursprungligt meddelande-----
Från: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]För Dave Saville
Skickat: den 16 oktober 2004 13:06
Till: ARSLIST@ARSLIST.ORG
Ämne: Re: Forcing users to use th calendar


On Fri, 15 Oct 2004 15:30:03 -0500, Grooms, Frederick W wrote:

>This might be a silly question but: Does it realy matter?
>
>As long as they are entering it in a Date/Time field Remedy will
>re-format it to the way it needs to be on Display of the record. I can
>enter data in a Date/Time field as "Oct 15, 2004" or "10/15/4" or
>"10/15/2004" and the system will understand it and save it correctly.

Until you start working the same form on the same server
internationally - Try it with Americans and Brits some time :-)

--
Regards

Dave Saville

When using the stacked two field approach to lock down a field - it's
easier to use a transparent box as the top field. You can see the data
'underneath' but can't edit it - no need for active links to set the
'real' field from the controlled one. Just make the box the same
dimensions as the entry area of the the date/time field - the button
will be accessible and the user can only select from the pop up
calender.

Ric Phillips
La Trobe University
Melbourne

Dave,
Your system has issues with international date formats?
Our single Remedy server (4.5.2) located in the US supports client users in
twelve countries across five continents and a few islands. Since the
server saves the date and time in seconds, it is up to the AR user tool
client to convert the date. The User Tool in turn checks the "Locale"
settings from the OS for date format i.e. day/month/year or month/day/year
etc. (It is important that the client be installed under the Locale) As
long as the user is consistent with their locale, all should be fine. In
regards to placing boxes/fields over each other--I would verify that the
web views display properly.

Best Regards,
John Dennis


On Sat, 16 Oct 2004 12:06:21 +0100, Dave Saville wrote:

>On Fri, 15 Oct 2004 15:30:03 -0500, Grooms, Frederick W wrote:
>
>>This might be a silly question but: Does it realy matter?
>>
>>As long as they are entering it in a Date/Time field Remedy will
>>re-format it to the way it needs to be on Display of the record. I can
>>enter data in a Date/Time field as "Oct 15, 2004" or "10/15/4" or
>>"10/15/2004" and the system will understand it and save it correctly.
>
>Until you start working the same form on the same server
>internationally - Try it with Americans and Brits some time :-)
>
>--
>Regards
>
>Dave Saville
>
>

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mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

I want to thank everyone for their great suggestions. To follow the "Look
and feel" of our application we have opted for the Field option of Display
as text and adding a character field on top of the text so that it appears
as other fields on the form.