I am a new Remedy Admin. My company has an MS Exchange email account that currently is monitored by help desk personel. What is the best way to have that email go to Remedy and have a ticket generated automatically.

go to http://SUPPORTWEB.REMEDY.COM/ and download the documentation on the e-mail engine. Install and configure it. That should allow you to use formatted e-mails to create tickets. HTH.

Hello, I too am trying to setup our ARS452-Win to receive emails and turn them into tickets. I've followed the documentation and have gotten as far as getting a reply from Remedy telling me of an error "ARERR 1012002". I'm trying to figure ut what this is referring to but can't find anything (even in the AR Error guide). If interested to review, I have copies of the armaild.cfg and email template files, as well as a screenshot of what I received from the server as response to my submission, inclusive of the original contents as I submitted the message. A clue on this error will be greatly appreciated.

Send me your stuff and I'll look at it. been using email both POP3 and Exchange/Outlook for a couple of years now. It works fine, only problem is the
email template is real clunky to use. I also use HTML template for email reply formatting... Dave dave.steep@qwest.com