I'm trying to set up the 6.0 Email engine in a test environment. My stdout.log looks like this:

Application has started Version: 06.00.01 Checking connection to server: testservername.uky.edu ...
Using JRE: 1.4.2_01
loaded library
Cannot connect.
Checking connection to server: testservername.uky.edu ...

Cannot connect.

My stderr.log looks like this:

Nov 23, 2004 2:17:06 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Cannot open catalog; Message number = 90 testservername.uky.edu : RPC: Program not registered

Any ideas?

Thanks.

Hi...

Concentrate your problem about the 'Cannot connect-problem' and delay the Cannot-open-catalog....

A few question that I would have asked myself if I was having this kind of a problem.

Q1: What kind of mail-connection do I have? IMAP/POP/...

Q2: Is that kind of connection supported by email-engine?

Q3: Do I know the mail-server is providing the interface found in Q1? Checking with netstat -a or other commands on the relevant machine...

Q4: Have the mail-connection in Q1 been tried with a normal mail-client? Like configuring it with Outlook, Eudora or something like that.

Q5: Is the username and password correct towards the service in Q1?

I have seen such error caused by a non-started POP-service on the mailhost that email-engine was going to connect to.

Regards,

Thanks Quick. I'm new to Remedy...

I want to try a couple of things now that I have the IMAP connection working via Eudora, but now I'm getting an error when I try to REinstall the Email Engine. Error loading config data... error log looks like this:

Import of C:\Program Files\AR System\AREmail\tempconfig.arx started.
**** Record 1 : The value(s) for this entry violate a unique index that has been defined for this form ( 382)

The 'temp' config files don't exist once the install program completes. I tried renaming the emailconfig.arx file and got this error:

ERROR][Thu Dec 02 10:15:55.414] DataImport- Data Import failed with code 1025 for file C:\Program Files\AR System\AREmail\tempconfig.arx
[Thu Dec 02 10:15:55.414] rikMain- Returning 1025 for command dataimp

What do I have to do to get a clean reinstall of the Email Engine?

Thanks!