Hi.

I have a program written in PHP under linux were users using their browser, can create tickets. Now i need to send those tickets to the Remedy server version 5.

What is the best way of doing this?

I downloaded the ARSPHP API, but i can't compile it since i don't know were to find Remedy API for Linux, any idea were i can get it?

Should i use ARSP Perl, or would it be better to publish the remedy form using Web Services and then in PHP, using SOAP, access the WSDL file and comunicate with remedy? I read in remedy white papers that this would be possible (at least i got that idea) but i can't find more resources about this subject.

All help/sugestions are appreciated.

Hi...

If you are having a working AREmail-engine running, then you could use email as an interface into ARS.

The doc is having examples of configuration of incoming "action-email-boxes" which could be used to Submit an entry.

I managed to interact using SOAP calls with NuSOAP libs for PHP.
Now my only problem is with character encoding, i haven't found a way to send language specific characters like "á à é è ã â ç" to remedy. By i can read results when i make a query...

Does anyone know how to encode those characters? i tried utf-8 and iso-8859-1 with no success.

Hey Paulo, can you give some more information about how you setup the soap interface? I'm in the same boat as you. I've been hacking on the arsphp extension and I can get it to compile but it still isn't working correctly. You can get the api from the linux server install. During the install you can optionally install the API. Or, I could zip it up and send it to you since I already have it. My email address is btallent at gmail dot com, please let me know.

Thanks,
Brandon

Sure, i just sent u an email with full instructions and code.
My ARS server is HP-UX and i don't have access to it. Can u send me u're file just in case i come up to a dead end with SOAP?

Hi Paulo,
about the french characters (á à é è ã â ç), could you inform us about the locale on you HP-UX server and on your database.
If the locale is on en-us, en-gb... it's not possible to recognise french characters.
hope this helps

I am searching the net to find a way to create Change Requests via a WSDL into Remedy. It sounds like you are working in that area. I am using WebLogic and/or Artix to generate Java code to interface to the API. Does anyone know where I can find a skeleton example of accessing the Remedy API??

Thanks

Ken

ARSPHP API ? What is this? I am having a issue with using PHP Pear to access a remedy wsdl that I have published. I am able to use the nusoap lib's to access as well as SoapScope to view the description and consume the service. But I am not sure what is going on with Pear. It should determine the correct encoding by the reading the descrition file.

Any help on this is appreciated.

Thanks,
Wlipford