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#103348 - 08/16/04 05:37 AM Re: OT:Remedy Annoyances [Re: Waldo]
lars pettersson Offline
Pooh-Bah

Registered: 06/12/01
Posts: 1888
**

Why restrict to window open/loaded? I have something similar, a ‘lockform’, if a button is set to YES in this form, then a filter checks this value on modify/submit in the other form – and set a tmpfield, if this field is YES, then message – ‘this form is locked at the moment , please try again later ...’or a more friendy messages, depending on the reason why u want to lock a form ...this is in fact the same as enabling a filter in Admintool on submit/modify – errormessage, but the advantage is that u can handle this within the Usertool, lock/unlock without logging in to RA.



L ars



-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of lilly remedy
Sent: Monday, August 16, 2004 5:19 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances



**

It's not intended for application changes/maintenance. Those are migrated over during off-peak hours. This is when we need to restrict access to an application without locking out all the users to all the other apps as well. And since our apps are typically 15-20+ forms, this is much faster and easier - I open one record, modify a couple of fields and hit save.



Later

Stephen

"Dunn, Eric" wrote:

**

Wouldn't it be just as easy to remove permissions on the Form? Make the changes and then set permissions back?





-----Original Message-----
From: lilly remedy [mailto:arslistlilly@YAHOO.CA]
Sent: Monday, August 16, 2004 9:14 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances

**

>>Lock out a subset of users...

>>Would this feature be appealing to any of you???
I have already implemented this for our system. You need to add a field to every form and some functionality that runs on Window Open/Window Loaded. Basically, I have a form accessible only by the Admin and on it is a field to indicate what application you want restricted and even what message you want the user to see.

We use it for exactly the reason you mentioned - we want to restrict access to one app but not the other.

If anyone is interested in more detail, just ask.



Later

Stephen

Joe DeSouza wrote:

Hello,

Just thought I'd run an update with the group about some of the things that I suggested
here on this thread that I already raised with Remedy...

ARS Server
1) Password maintenance
2) Color coding of Run If's and other queries
3) Locate a field on a form via its database Field ID
4) Lock out a subset of users...

The 4th one I thought would be useful for Application developers as well as
Administrators is locking out a subset of users instead of having just the generic
lockout of all non Admin users (Administrator Mode Only - off course this is useful in
some circumstances too).

The reason I would have wished to have a subset of users locked out is if I was
developing or migrating changes to just one application which is not used enterprize
wide but just by a set of users say the 'Software' group, then it is sometimes
pointless to deny access to groups other than 'Software'. I know that these things are
usually done during non-productive hours, but sometimes it becomes necessary to have
such lockouts during production hours and it doesn't make sense locking the whole
organization out when you could have locked just a set of users and performed the task
you wanted...

Would this feature be appealing to any of you???

I've also asked for enhancement on the ARS Email Engine for the following:
1) Support the Secured Password Authentication feature of MS-Exchange

I haven't logged any of the other suggestions as I thought it would be appropriate for
persons who thought of them to log them.

Regards


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129








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This posting was submitted via the Web interface

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This posting was submitted via the Web interface





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Top
#103349 - 08/16/04 05:41 AM Re: OT:Remedy Annoyances [Re: Waldo]
jack_covert Offline
enthusiast

Registered: 03/11/04
Posts: 398
I don't think he needs to use the admin tool either. Seems to me it would
be good to display a warning message on window loaded and then an error on
submit/modify.

Jack

-----Original Message-----
From: lars.j.pettersson@VATTENFALL.COM
[mailto:lars.j.pettersson@VATTENFALL.COM]
Sent: Monday, August 16, 2004 8:37 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances


This is a multi-part message in MIME format.

------=NextPart00101C483A6.DF055B84
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Why restrict to window open/loaded? I have something similar, a =
'lockform', if a button is set to YES in this form, then a filter checks =
this value on modify/submit in the other form - and set a tmpfield, if =
this field is YES, then message - 'this form is locked at the moment , =
please try again later ...'or a more friendy messages, depending on the =
reason why u want to lock a form ...this is in fact the same as enabling =
a filter in Admintool on submit/modify - errormessage, but the advantage =
is that u can handle this within the Usertool, lock/unlock without =
logging in to RA.
=20
L ars
=20
-----Original Message-----
From: Action Request System discussion list(ARSList) =
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of lilly remedy
Sent: Monday, August 16, 2004 5:19 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances
=20
**=20
It's not intended for application changes/maintenance. Those are =
migrated over during off-peak hours. This is when we need to restrict =
access to an application without locking out all the users to all the =
other apps as well. And since our apps are typically 15-20+ forms, this =
is much faster and easier - I open one record, modify a couple of fields =
and hit save.
=20
Later
Stephen

"Dunn, Eric" wrote:
**=20
Wouldn't it be just as easy to remove permissions on the Form? Make the =
changes and then set permissions back?
=20
=20
-----Original Message-----
From: lilly remedy [mailto:arslistlilly@YAHOO.CA]
Sent: Monday, August 16, 2004 9:14 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances
**=20
>>Lock out a subset of users...
>>Would this feature be appealing to any of you???
I have already implemented this for our system. You need to add a field =
to every form and some functionality that runs on Window Open/Window =
Loaded. Basically, I have a form accessible only by the Admin and on it =
is a field to indicate what application you want restricted and even =
what message you want the user to see. =20
We use it for exactly the reason you mentioned - we want to restrict =
access to one app but not the other.
If anyone is interested in more detail, just ask.
=20
Later
Stephen

Joe DeSouza wrote:
Hello,

Just thought I'd run an update with the group about some of the things =
that I suggested
here on this thread that I already raised with Remedy...

ARS Server
1) Password maintenance
2) Color coding of Run If's and other queries
3) Locate a field on a form via its database Field ID
4) Lock out a subset of users...

The 4th one I thought would be useful for Application developers as well =
as
Administrators is locking out a subset of users instead of having just =
the generic
lockout of all non Admin users (Administrator Mode Only - off course =
this is useful in
some circumstances too).

The reason I would have wished to have a subset of users locked out is =
if I was
developing or migrating changes to just one application which is not =
used enterprize
wide but just by a set of users say the 'Software' group, then it is =
sometimes
pointless to deny access to groups other than 'Software'. I know that =
these things are
usually done during non-productive hours, but sometimes it becomes =
necessary to have
such lockouts during production hours and it doesn't make sense locking =
the whole
organization out when you could have locked just a set of users and =
performed the task
you wanted...

Would this feature be appealing to any of you???

I've also asked for enhancement on the ARS Email Engine for the =
following:
1) Support the Secured Password Authentication feature of MS-Exchange

I haven't logged any of the other suggestions as I thought it would be =
appropriate for
persons who thought of them to log them.

Regards


=3D=3D=3D=3D=3D
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129








Do you =
=
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org =
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT =
SERVICES at www.QMXS.com This posting was submitted via the Web =
interface Yahoo!?
Yahoo! Mail is new and improved - Check it out!
http://promotions.yahoo.com/newmail

=

UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org =
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT =
SERVICES at www.QMXS.com
=20
=20

Post your free ad now! Yahoo! Canada =
Personals



=
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org =
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT =
SERVICES at www.QMXS.com This posting was submitted via the Web =
interface=20
NOTICE: This electronic mail transmission may contain confidential =
information and is intended only for the person(s) named. Any use, =
copying or disclosure by any other person is strictly prohibited. If you =
have received this transmission in error, please notify the sender via =
e-mail.



=
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org =
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT =
SERVICES at www.QMXS.com This posting was submitted via the Web =
interface=20
=20
=20

Post your free ad now! Yahoo! Canada =
Personals



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

------=NextPart00101C483A6.DF055B84
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

**
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns=3D"http://www.w3.org/TR/REC-html40">


charset=3Diso-8859-1">















color=3Dnavy face=3DArial>lang=3DEN-GB =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;
mso-ansi-language:EN-GB'>Why restrict to window open/loaded? I have =
something
similar, a ‘lockform’, if a button is set to YES in this =
form, then a filter
checks this value on modify/submit in the other form – and set a =
tmpfield, if
this field is YES, then message – ‘this form is locked at =
the moment , please
try again later …’or a more friendy messages, depending on =
the reason why u
want to lock a form …this is in fact the same as enabling a filter =
in Admintool
on submit/modify – errormessage, but the advantage is that u can =
handle this
within the Usertool, lock/unlock without logging in to =
RA.



color=3Dnavy face=3DArial>lang=3DEN-GB =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;
mso-ansi-language:EN-GB'>!supportEmptyParas]> 



color=3Dnavy face=3DArial>lang=3DEN-GB =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;
mso-ansi-language:EN-GB'>L ars



color=3Dnavy face=3DArial>lang=3DEN-GB =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;
mso-ansi-language:EN-GB'>!supportEmptyParas]> 



color=3Dblack
face=3DTahoma>style=3D'font-size:10.0pt;font-family:Tahoma;
color:black;mso-ansi-language:EN-GB'>-----Original Message-----

From: Action Request =
System
discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]style=3D'font-weight:
bold'>On Behalf Of
lilly remedy

Sent: Monday, August 16, =
2004 5:19
PM

To: =
ARSLIST@ARSLIST.ORG

Subject: Re: OT:Remedy =
Annoyances
lang=3DEN-GB style=3D'mso-ansi-language:EN-GB'>



face=3D"Times New Roman">style=3D'font-size:12.0pt;mso-ansi-language:
EN-GB'>!supportEmptyParas]> 



color=3Dblack
face=3D"Times New Roman">style=3D'font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'>**
lang=3DEN-GB
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



color=3Dblack
face=3D"Times New Roman">style=3D'font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'>It's not intended for application
changes/maintenance.  Those are migrated over during off-peak =
hours. 
This is when we need to restrict access to an application without =
locking out
all the users to all the other apps as well.  And since our apps =
are
typically 15-20+ forms, this is much faster and easier - I open one =
record,
modify a couple of fields and hit save.
color=3Dblack>lang=3DEN-GB =
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



color=3Dblack
face=3D"Times New Roman">style=3D'font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'> 
lang=3DEN-GB =
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



color=3Dblack
face=3D"Times New Roman">style=3D'font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'>Later
lang=3DEN-GB
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



color=3Dblack
face=3D"Times New Roman">style=3D'font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'>Stephen



"Dunn, =
Eric"
<edunn@MCLEODUSA.COM>
wrote:
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



0cm 0cm 4.0pt'>

style=3D'margin-right:36.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:68.95pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>**
color=3Dblack>lang=3DEN-GB =
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



style=3D'margin-right:36.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:68.95pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D2 color=3Dpurple face=3D"Bookman Old Style">style=3D'font-size:
10.0pt;font-family:"Bookman Old =
Style";color:purple;mso-ansi-language:EN-GB'>Wouldn't
it be just as easy to remove permissions on the Form? Make the changes =
and then
set permissions back?
lang=3DEN-GB
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



style=3D'margin-right:36.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:68.95pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'> 
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



style=3D'margin-right:36.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:68.95pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'> 
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>





0cm 0cm 4.0pt'>

style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
margin-bottom:12.0pt;margin-left:104.95pt;border:none;mso-border-left-alt=
:solid #1010FF 1.5pt;
padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>color=3Dblack
face=3DTahoma>style=3D'font-size:10.0pt;font-family:Tahoma;
color:black;mso-ansi-language:EN-GB'>-----Original Message-----

From: lilly remedy
[mailto:arslistlilly@YAHOO.CA]

Sent: Monday, August 16, =
2004 9:14
AM

To: =
ARSLIST@ARSLIST.ORG

Subject: Re: OT:Remedy =
Annoyances
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>**
color=3Dblack>lang=3DEN-GB =
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>>>Lock out a subset of
users...
style=3D'color:black;
mso-color-alt:windowtext;mso-ansi-language:EN-GB'>
t>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>>>Would this feature =
be
appealing to any of you???

I have already implemented this for our system.  You need to =
add a
field to every form and some functionality that runs on Window =
Open/Window
Loaded.  Basically, I have a form accessible only by the Admin and =
on it
is a field to indicate what application you want restricted and =
even what
message you want the user to see. 
color=3Dblack>lang=3DEN-GB =
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>We use it for exactly the =
reason
you mentioned - we want to restrict access to one app but not the =
other.
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>If anyone is interested in =
more
detail, just ask.
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'> 
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>Later
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>Stephen



Joe DeSouza
<joeremedy@YAHOO.COM>
wrote:
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>





0cm 0cm 4.0pt'>

style=3D'margin-right:108.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:108.7pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>Hello,



Just thought I'd run an update with the group about some of the things =
that I
suggested

here on this thread that I already raised with Remedy...



ARS Server

1) Password maintenance

2) Color coding of Run If's and other queries

3) Locate a field on a form via its database Field ID

4) Lock out a subset of users...



The 4th one I thought would be useful for Application developers as well =
as

Administrators is locking out a subset of users instead of having just =
the
generic

lockout of all non Admin users (Administrator Mode Only - off course =
this is
useful in

some circumstances too).



The reason I would have wished to have a subset of users locked out is =
if I was

developing or migrating changes to just one application which is not =
used
enterprize

wide but just by a set of users say the 'Software' group, then it is =
sometimes

pointless to deny access to groups other than 'Software'. I know that =
these
things are

usually done during non-productive hours, but sometimes it becomes =
necessary to
have

such lockouts during production hours and it doesn't make sense locking =
the
whole

organization out when you could have locked just a set of users and =
performed
the task

you wanted...



Would this feature be appealing to any of you???



I've also asked for enhancement on the ARS Email Engine for the =
following:

1) Support the Secured Password Authentication feature of =
MS-Exchange



I haven't logged any of the other suggestions as I thought it would be
appropriate for

persons who thought of them to log them.



Regards





=3D=3D=3D=3D=3D

Joe DeSouza,

Remedy Technical Consultant,

CyberMAK Information Systems,

Kuwait.

Phone :- 00965 484 7068

Mobile :- 00965 940 6129

















Do you
=

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------=NextPart00101C483A6.DF055B84--




Top
#103350 - 08/16/04 05:41 AM Re: OT:Remedy Annoyances [Re: Waldo]
jack_covert Offline
enthusiast

Registered: 03/11/04
Posts: 398
I don't think he needs to use the admin tool either. Seems to me it would
be good to display a warning message on window loaded and then an error on
submit/modify.

Jack

-----Original Message-----
From: lars.j.pettersson@VATTENFALL.COM
[mailto:lars.j.pettersson@VATTENFALL.COM]
Sent: Monday, August 16, 2004 8:37 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances


This is a multi-part message in MIME format.

------=NextPart00101C483A6.DF055B84
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Why restrict to window open/loaded? I have something similar, a =
'lockform', if a button is set to YES in this form, then a filter checks =
this value on modify/submit in the other form - and set a tmpfield, if =
this field is YES, then message - 'this form is locked at the moment , =
please try again later ...'or a more friendy messages, depending on the =
reason why u want to lock a form ...this is in fact the same as enabling =
a filter in Admintool on submit/modify - errormessage, but the advantage =
is that u can handle this within the Usertool, lock/unlock without =
logging in to RA.
=20
L ars
=20
-----Original Message-----
From: Action Request System discussion list(ARSList) =
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of lilly remedy
Sent: Monday, August 16, 2004 5:19 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances
=20
**=20
It's not intended for application changes/maintenance. Those are =
migrated over during off-peak hours. This is when we need to restrict =
access to an application without locking out all the users to all the =
other apps as well. And since our apps are typically 15-20+ forms, this =
is much faster and easier - I open one record, modify a couple of fields =
and hit save.
=20
Later
Stephen

"Dunn, Eric" wrote:
**=20
Wouldn't it be just as easy to remove permissions on the Form? Make the =
changes and then set permissions back?
=20
=20
-----Original Message-----
From: lilly remedy [mailto:arslistlilly@YAHOO.CA]
Sent: Monday, August 16, 2004 9:14 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances
**=20
>>Lock out a subset of users...
>>Would this feature be appealing to any of you???
I have already implemented this for our system. You need to add a field =
to every form and some functionality that runs on Window Open/Window =
Loaded. Basically, I have a form accessible only by the Admin and on it =
is a field to indicate what application you want restricted and even =
what message you want the user to see. =20
We use it for exactly the reason you mentioned - we want to restrict =
access to one app but not the other.
If anyone is interested in more detail, just ask.
=20
Later
Stephen

Joe DeSouza wrote:
Hello,

Just thought I'd run an update with the group about some of the things =
that I suggested
here on this thread that I already raised with Remedy...

ARS Server
1) Password maintenance
2) Color coding of Run If's and other queries
3) Locate a field on a form via its database Field ID
4) Lock out a subset of users...

The 4th one I thought would be useful for Application developers as well =
as
Administrators is locking out a subset of users instead of having just =
the generic
lockout of all non Admin users (Administrator Mode Only - off course =
this is useful in
some circumstances too).

The reason I would have wished to have a subset of users locked out is =
if I was
developing or migrating changes to just one application which is not =
used enterprize
wide but just by a set of users say the 'Software' group, then it is =
sometimes
pointless to deny access to groups other than 'Software'. I know that =
these things are
usually done during non-productive hours, but sometimes it becomes =
necessary to have
such lockouts during production hours and it doesn't make sense locking =
the whole
organization out when you could have locked just a set of users and =
performed the task
you wanted...

Would this feature be appealing to any of you???

I've also asked for enhancement on the ARS Email Engine for the =
following:
1) Support the Secured Password Authentication feature of MS-Exchange

I haven't logged any of the other suggestions as I thought it would be =
appropriate for
persons who thought of them to log them.

Regards


=3D=3D=3D=3D=3D
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129








Do you =
=
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interface Yahoo!?
Yahoo! Mail is new and improved - Check it out!
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=20
=20

Post your free ad now! Yahoo! Canada =
Personals



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SERVICES at www.QMXS.com This posting was submitted via the Web =
interface=20
NOTICE: This electronic mail transmission may contain confidential =
information and is intended only for the person(s) named. Any use, =
copying or disclosure by any other person is strictly prohibited. If you =
have received this transmission in error, please notify the sender via =
e-mail.



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interface=20
=20
=20

Post your free ad now! Yahoo! Canada =
Personals



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------=NextPart00101C483A6.DF055B84
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

**
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns=3D"http://www.w3.org/TR/REC-html40">


charset=3Diso-8859-1">















color=3Dnavy face=3DArial>lang=3DEN-GB =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;
mso-ansi-language:EN-GB'>Why restrict to window open/loaded? I have =
something
similar, a ‘lockform’, if a button is set to YES in this =
form, then a filter
checks this value on modify/submit in the other form – and set a =
tmpfield, if
this field is YES, then message – ‘this form is locked at =
the moment , please
try again later …’or a more friendy messages, depending on =
the reason why u
want to lock a form …this is in fact the same as enabling a filter =
in Admintool
on submit/modify – errormessage, but the advantage is that u can =
handle this
within the Usertool, lock/unlock without logging in to =
RA.



color=3Dnavy face=3DArial>lang=3DEN-GB =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;
mso-ansi-language:EN-GB'>!supportEmptyParas]> 



color=3Dnavy face=3DArial>lang=3DEN-GB =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;
mso-ansi-language:EN-GB'>L ars



color=3Dnavy face=3DArial>lang=3DEN-GB =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;
mso-ansi-language:EN-GB'>!supportEmptyParas]> 



color=3Dblack
face=3DTahoma>style=3D'font-size:10.0pt;font-family:Tahoma;
color:black;mso-ansi-language:EN-GB'>-----Original Message-----

From: Action Request =
System
discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]style=3D'font-weight:
bold'>On Behalf Of
lilly remedy

Sent: Monday, August 16, =
2004 5:19
PM

To: =
ARSLIST@ARSLIST.ORG

Subject: Re: OT:Remedy =
Annoyances
lang=3DEN-GB style=3D'mso-ansi-language:EN-GB'>



face=3D"Times New Roman">style=3D'font-size:12.0pt;mso-ansi-language:
EN-GB'>!supportEmptyParas]> 



color=3Dblack
face=3D"Times New Roman">style=3D'font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'>**
lang=3DEN-GB
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



color=3Dblack
face=3D"Times New Roman">style=3D'font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'>It's not intended for application
changes/maintenance.  Those are migrated over during off-peak =
hours. 
This is when we need to restrict access to an application without =
locking out
all the users to all the other apps as well.  And since our apps =
are
typically 15-20+ forms, this is much faster and easier - I open one =
record,
modify a couple of fields and hit save.
color=3Dblack>lang=3DEN-GB =
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



color=3Dblack
face=3D"Times New Roman">style=3D'font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'> 
lang=3DEN-GB =
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



color=3Dblack
face=3D"Times New Roman">style=3D'font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'>Later
lang=3DEN-GB
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



color=3Dblack
face=3D"Times New Roman">style=3D'font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'>Stephen



"Dunn, =
Eric"
<edunn@MCLEODUSA.COM>
wrote:
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



0cm 0cm 4.0pt'>

style=3D'margin-right:36.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:68.95pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>**
color=3Dblack>lang=3DEN-GB =
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



style=3D'margin-right:36.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:68.95pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D2 color=3Dpurple face=3D"Bookman Old Style">style=3D'font-size:
10.0pt;font-family:"Bookman Old =
Style";color:purple;mso-ansi-language:EN-GB'>Wouldn't
it be just as easy to remove permissions on the Form? Make the changes =
and then
set permissions back?
lang=3DEN-GB
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



style=3D'margin-right:36.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:68.95pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'> 
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



style=3D'margin-right:36.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:68.95pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'> 
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>





0cm 0cm 4.0pt'>

style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
margin-bottom:12.0pt;margin-left:104.95pt;border:none;mso-border-left-alt=
:solid #1010FF 1.5pt;
padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>color=3Dblack
face=3DTahoma>style=3D'font-size:10.0pt;font-family:Tahoma;
color:black;mso-ansi-language:EN-GB'>-----Original Message-----

From: lilly remedy
[mailto:arslistlilly@YAHOO.CA]

Sent: Monday, August 16, =
2004 9:14
AM

To: =
ARSLIST@ARSLIST.ORG

Subject: Re: OT:Remedy =
Annoyances
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>**
color=3Dblack>lang=3DEN-GB =
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>>>Lock out a subset of
users...
style=3D'color:black;
mso-color-alt:windowtext;mso-ansi-language:EN-GB'>
t>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>>>Would this feature =
be
appealing to any of you???

I have already implemented this for our system.  You need to =
add a
field to every form and some functionality that runs on Window =
Open/Window
Loaded.  Basically, I have a form accessible only by the Admin and =
on it
is a field to indicate what application you want restricted and =
even what
message you want the user to see. 
color=3Dblack>lang=3DEN-GB =
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>We use it for exactly the =
reason
you mentioned - we want to restrict access to one app but not the =
other.
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>If anyone is interested in =
more
detail, just ask.
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'> 
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>Later
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>Stephen



Joe DeSouza
<joeremedy@YAHOO.COM>
wrote:
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>





0cm 0cm 4.0pt'>

style=3D'margin-right:108.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:108.7pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>Hello,



Just thought I'd run an update with the group about some of the things =
that I
suggested

here on this thread that I already raised with Remedy...



ARS Server

1) Password maintenance

2) Color coding of Run If's and other queries

3) Locate a field on a form via its database Field ID

4) Lock out a subset of users...



The 4th one I thought would be useful for Application developers as well =
as

Administrators is locking out a subset of users instead of having just =
the
generic

lockout of all non Admin users (Administrator Mode Only - off course =
this is
useful in

some circumstances too).



The reason I would have wished to have a subset of users locked out is =
if I was

developing or migrating changes to just one application which is not =
used
enterprize

wide but just by a set of users say the 'Software' group, then it is =
sometimes

pointless to deny access to groups other than 'Software'. I know that =
these
things are

usually done during non-productive hours, but sometimes it becomes =
necessary to
have

such lockouts during production hours and it doesn't make sense locking =
the
whole

organization out when you could have locked just a set of users and =
performed
the task

you wanted...



Would this feature be appealing to any of you???



I've also asked for enhancement on the ARS Email Engine for the =
following:

1) Support the Secured Password Authentication feature of =
MS-Exchange



I haven't logged any of the other suggestions as I thought it would be
appropriate for

persons who thought of them to log them.



Regards





=3D=3D=3D=3D=3D

Joe DeSouza,

Remedy Technical Consultant,

CyberMAK Information Systems,

Kuwait.

Phone :- 00965 484 7068

Mobile :- 00965 940 6129

















Do you
=

UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org =
(Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES =
at
www.QMXS.com This posting was submitted via the Web interface =
Yahoo!?

Yahoo! Mail is new and improved - Check it out!

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=


UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org =
(Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES =
at
www.QMXS.com
style=3D'color:black;
mso-color-alt:windowtext;mso-ansi-language:EN-GB'>
t>





0cm 0cm 4.0pt'>

style=3D'margin-right:72.0pt;margin-left:104.95pt;border:none;mso-border-=
left-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>!supportEmptyParas]> 
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>




style=3D'margin-right:72.0pt;mso-margin-top-alt:
auto;mso-margin-bottom-alt:auto;margin-left:104.95pt;text-align:center;
border:none;mso-border-left-alt:solid #1010FF =
1.5pt;padding:0cm;mso-padding-alt:
0cm 0cm 0cm 4.0pt'>Roman">style=3D'font-size:12.0pt;color:black'>







style=3D'margin-right:72.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:104.95pt;border:none;mso-border-le=
ft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>Post your free ad now! =
href=3D"http://ca.personals.yahoo.com/">style=3D'mso-ansi-language:
EN-GB;font-weight:bold'>Yahoo! Canada =
Personals
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>





0cm 0cm 4.0pt'>

style=3D'margin-right:36.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:68.95pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>





=

UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org =
(Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES =
at
www.QMXS.com This posting was submitted via the Web interface =
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>



style=3D'margin-right:36.0pt;margin-left:68.95pt;border:none;mso-border-l=
eft-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm =
4.0pt'>size=3D2 color=3Dblack face=3DArial>style=3D'font-size:10.0pt;
font-family:Arial;color:black;mso-ansi-language:EN-GB;font-weight:bold'>N=
OTICE:
This electronic mail transmission may contain confidential information =
and is
intended only for the person(s) named. Any use, copying or disclosure by =
any
other person is strictly prohibited. If you have received this =
transmission in
error, please notify the sender via e-mail.
color=3Dblack>lang=3DEN-GB =
style=3D'color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'>:p>



style=3D'margin-right:36.0pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;margin-left:68.95pt;border:none;mso-border-lef=
t-alt:
solid #1010FF 1.5pt;padding:0cm;mso-padding-alt:0cm 0cm 0cm 4.0pt'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:
12.0pt;color:black;mso-ansi-language:EN-GB'>





=

UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org =
(Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES =
at
www.QMXS.com This posting was submitted via the Web interface =
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>





face=3D"Times New Roman">lang=3DEN-GB =
style=3D'font-size:12.0pt;color:black;mso-ansi-language:EN-GB'>!supportEmptyParas]> 
color=3Dblack>style=3D'color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'>




style=3D'margin-left:65.2pt;text-align:center'>size=3D3 color=3Dblack face=3D"Times New Roman">style=3D'font-size:12.0pt;
color:black'>







color=3Dblack
face=3D"Times New Roman">style=3D'font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'>Post your free ad now!
href=3D"http://ca.personals.yahoo.com/">style=3D'font-weight:bold'>Yahoo!
Canada Personals
style=3D'color:
black;mso-color-alt:windowtext'>










UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
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------=NextPart00101C483A6.DF055B84--







Top
#103351 - 08/16/04 05:37 AM Re: OT:Remedy Annoyances [Re: Waldo]
lars pettersson Offline
Pooh-Bah

Registered: 06/12/01
Posts: 1888
** **

Why restrict to window open/loaded? I have something similar, a ‘lockform’, if a button is set to YES in this form, then a filter checks this value on modify/submit in the other form – and set a tmpfield, if this field is YES, then message – ‘this form is locked at the moment , please try again later ...’or a more friendy messages, depending on the reason why u want to lock a form ...this is in fact the same as enabling a filter in Admintool on submit/modify – errormessage, but the advantage is that u can handle this within the Usertool, lock/unlock without logging in to RA.



L ars



-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of lilly remedy
Sent: Monday, August 16, 2004 5:19 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances



**

It's not intended for application changes/maintenance. Those are migrated over during off-peak hours. This is when we need to restrict access to an application without locking out all the users to all the other apps as well. And since our apps are typically 15-20+ forms, this is much faster and easier - I open one record, modify a couple of fields and hit save.



Later

Stephen

"Dunn, Eric" wrote:

**

Wouldn't it be just as easy to remove permissions on the Form? Make the changes and then set permissions back?





-----Original Message-----
From: lilly remedy [mailto:arslistlilly@YAHOO.CA]
Sent: Monday, August 16, 2004 9:14 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances

**

>>Lock out a subset of users...

>>Would this feature be appealing to any of you???
I have already implemented this for our system. You need to add a field to every form and some functionality that runs on Window Open/Window Loaded. Basically, I have a form accessible only by the Admin and on it is a field to indicate what application you want restricted and even what message you want the user to see.

We use it for exactly the reason you mentioned - we want to restrict access to one app but not the other.

If anyone is interested in more detail, just ask.



Later

Stephen

Joe DeSouza wrote:

Hello,

Just thought I'd run an update with the group about some of the things that I suggested
here on this thread that I already raised with Remedy...

ARS Server
1) Password maintenance
2) Color coding of Run If's and other queries
3) Locate a field on a form via its database Field ID
4) Lock out a subset of users...

The 4th one I thought would be useful for Application developers as well as
Administrators is locking out a subset of users instead of having just the generic
lockout of all non Admin users (Administrator Mode Only - off course this is useful in
some circumstances too).

The reason I would have wished to have a subset of users locked out is if I was
developing or migrating changes to just one application which is not used enterprize
wide but just by a set of users say the 'Software' group, then it is sometimes
pointless to deny access to groups other than 'Software'. I know that these things are
usually done during non-productive hours, but sometimes it becomes necessary to have
such lockouts during production hours and it doesn't make sense locking the whole
organization out when you could have locked just a set of users and performed the task
you wanted...

Would this feature be appealing to any of you???

I've also asked for enhancement on the ARS Email Engine for the following:
1) Support the Secured Password Authentication feature of MS-Exchange

I haven't logged any of the other suggestions as I thought it would be appropriate for
persons who thought of them to log them.

Regards


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129








Do you This posting was submitted via the Web interface Yahoo!?
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Top
#103352 - 08/16/04 08:16 PM Re: OT:Remedy Annoyances [Re: Waldo]
joe_remedy107 Offline
old hand

Registered: 06/28/04
Posts: 736
Hello Stephen,

I agree you can achieve this with a bit of customized functionality, but I thought it
would be good to have it as a feature instead of having to build it. Customizing this
might mean (depending on how dynamic you can get when trying to build a custom
feature), that you might need to revisit the workflow whenever a new group is added to
use the application. It would be possible to make these changes transparent with a good
use of the EXTERNAL feature while building quailifications to construct this feature...

Rgds

Joe

--- lilly remedy wrote:

> >>Lock out a subset of users...
> >>Would this feature be appealing to any of you???
> I have already implemented this for our system. You need to add a field to every
> form and some functionality that runs on Window Open/Window Loaded. Basically, I
> have a form accessible only by the Admin and on it is a field to indicate what
> application you want restricted and even what message you want the user to see.
> We use it for exactly the reason you mentioned - we want to restrict access to one
> app but not the other.
> If anyone is interested in more detail, just ask.
>
> Later
> Stephen
>
> Joe DeSouza wrote:
> Hello,
>
> Just thought I'd run an update with the group about some of the things that I
> suggested
> here on this thread that I already raised with Remedy...
>
> ARS Server
> 1) Password maintenance
> 2) Color coding of Run If's and other queries
> 3) Locate a field on a form via its database Field ID
> 4) Lock out a subset of users...
>
> The 4th one I thought would be useful for Application developers as well as
> Administrators is locking out a subset of users instead of having just the generic
> lockout of all non Admin users (Administrator Mode Only - off course this is useful
> in
> some circumstances too).
>
> The reason I would have wished to have a subset of users locked out is if I was
> developing or migrating changes to just one application which is not used enterprize
> wide but just by a set of users say the 'Software' group, then it is sometimes
> pointless to deny access to groups other than 'Software'. I know that these things
> are
> usually done during non-productive hours, but sometimes it becomes necessary to have
> such lockouts during production hours and it doesn't make sense locking the whole
> organization out when you could have locked just a set of users and performed the
> task
> you wanted...
>
> Would this feature be appealing to any of you???
>
> I've also asked for enhancement on the ARS Email Engine for the following:
> 1) Support the Secured Password Authentication feature of MS-Exchange
>
> I haven't logged any of the other suggestions as I thought it would be appropriate
> for
> persons who thought of them to log them.
>
> Regards
>
>
> =====
> Joe DeSouza,
> Remedy Technical Consultant,
> CyberMAK Information Systems,
> Kuwait.
> Phone :- 00965 484 7068
> Mobile :- 00965 940 6129




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