1. Too many copies of the same data. When will Remedy implement a healthy
balance between a relational and copy model. There are situations where
one is definitely a better choice over the other, so why not give the
option?
2. When will login names be internally represented as a GUID so login names
can be changed without requiring 4 trillion data elements to be updated.
(This in part goes back to my first annoyance)
3. Better db utilization. Throw the C programmers and dba's in the same
room until they come up with a product that takes advantage of the features
offered by each db. Much of this could even be done while staying inside
the ANSI standards. (Again, this in part goes back to my first annoyance)


Kind Regards,
Axton Grams
New York Life
Remedy Solutions
Provider

Mobile: 404.861.7273
Work: 770.406.4415
Email: AxtonWGrams@NewYorkLife.com






|---------+---------------------------->
| | Gidd Calden |
| | | | TIONS.NET> |
| | Sent by: "Action |
| | Request System |
| | discussion |
| | list(ARSList)" |
| | | | ORG> |
| | |
| | |
| | 08/10/2004 03:39 |
| | PM |
| | Please respond to|
| | arslist |
| | |
|---------+---------------------------->
>------------------------------------------------------------------------------------------------------------------------------|
| |
| To: ARSLIST@ARSLIST.ORG |
| cc: |
| Subject: OT:Remedy Annoyances |
>------------------------------------------------------------------------------------------------------------------------------|




**
Listers,

With Version 6.x poised on the horizon I have to wonder
about some annoyances still in the "core" application like:

1. Checkboxes (don't get me started)
2. Delimiter for a Menu (when append menu selection allowed, i.e. a
semicolon or etc.)
3. Control of an Integer field (i.e. do NOT roll down to -1, -2, etc.)
4. MENU validation (i.e. allowing us to choose a MENU from a SQL lookup and
etc.)
5. Controlling a window size in the Mid-Tier (please no Java)
6. Comparing a Date to a Date Time field
7. AR Admin Tool - how about a progress meter when importing ?
8. AR Admin Tool - Deleting forms with associations, once I select delete
DELETE ?
9. AR Admin Tool - minimize the tool during import and (Windows) and it
takes the task
manager to restore the window ?


While I am all for the next latest and greatest, have any of these been
fixed, repaired
or etc.

Anyone have anything to add to this list ?




Regards?Gidd





Glidden L. Calden
BUOYANT SOLUTIONS, INC.
"Keeping business afloat
...in a Sea of Solutions"








Office ( 916.334.0599


Cell ( 916.761.3095
Web 8 http://www.buoyantsolutions.net
E-mail + mailto:gidd@buoyantsolutions.net
Fax ? 916.339.2915





This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by
e-mail and delete the message and any attachments from your system.







UNSUBSCRIBE or access ARSList Archives at
http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList is
hosted by QMX SUPPORT SERVICES at www.QMXS.com This posting was submitted
via the Web interface

Of course this is not a problem when you have custom apps :)

You are correct on healthy balance. I have a couple of systems (not Remedy) that I have to pull data from that overkill on normalization. i.e. The state code in an address is in a separate table and all that is stored with the address is a pointer to the correct row in the master list. I mean how many times has the government changed the abbreviation for a state? Why waste 4 (or more) bytes of space for a 2 byte character?

Fred

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Axton W Grams/NYLIC
Sent: Tuesday, August 10, 2004 3:30 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances


1. Too many copies of the same data. When will Remedy implement a healthy balance between a relational and copy model. There are situations where one is definitely a better choice over the other, so why not give the option? 2. When will login names be internally represented as a GUID so login names can be changed without requiring 4 trillion data elements to be updated. (This in part goes back to my first annoyance) 3. Better db utilization. Throw the C programmers and dba's in the same room until they come up with a product that takes advantage of the features offered by each db. Much of this could even be done while staying inside the ANSI standards. (Again, this in part goes back to my first annoyance)


Kind Regards,
Axton Grams
New York Life
Remedy Solutions
Provider

Mobile: 404.861.7273
Work: 770.406.4415
Email: AxtonWGrams@NewYorkLife.com






|---------+---------------------------->
| | Gidd Calden |
| | | | TIONS.NET> |
| | Sent by: "Action |
| | Request System |
| | discussion |
| | list(ARSList)" |
| | | | ORG> |
| | |
| | |
| | 08/10/2004 03:39 |
| | PM |
| | Please respond to|
| | arslist |
| | |
|---------+---------------------------->
>------------------------------------------------------------------------------------------------------------------------------|
| |
| To: ARSLIST@ARSLIST.ORG |
| cc: |
| Subject: OT:Remedy Annoyances |
>------------------------------------------------------------------------------------------------------------------------------|




**
Listers,

With Version 6.x poised on the horizon I have to wonder
about some annoyances still in the "core" application like:

1. Checkboxes (don't get me started)
2. Delimiter for a Menu (when append menu selection allowed, i.e. a semicolon or etc.) 3. Control of an Integer field (i.e. do NOT roll down to -1, -2, etc.) 4. MENU validation (i.e. allowing us to choose a MENU from a SQL lookup and
etc.)
5. Controlling a window size in the Mid-Tier (please no Java) 6. Comparing a Date to a Date Time field 7. AR Admin Tool - how about a progress meter when importing ? 8. AR Admin Tool - Deleting forms with associations, once I select delete DELETE ? 9. AR Admin Tool - minimize the tool during import and (Windows) and it takes the task manager to restore the window ?


While I am all for the next latest and greatest, have any of these been fixed, repaired or etc.

Anyone have anything to add to this list ?




Regards?Gidd





Glidden L. Calden
BUOYANT SOLUTIONS, INC.
"Keeping business afloat
...in a Sea of Solutions"








Office ( 916.334.0599


Cell ( 916.761.3095
Web 8 http://www.buoyantsolutions.net
E-mail + mailto:gidd@buoyantsolutions.net
Fax ? 916.339.2915





This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.







This posting was submitted via the Web interface

1) Not to beat a dead horse - but the group list field in the user record. Causes me no end of problems.
2) Drag & Drop migration for workflow in the admin tool between servers. Wouldn't always want to use it, but when you have one or two filters to move...it would be nice.
3) More time in the day to do remedy development :)

Bill Estep
----------------------
http://www.clubreading.com
An online community for the avid book reader.
On Aug 10, 2004, at 12:39 PM, Gidd Calden wrote:


** **
Listers,

With Version 6.x poised on the horizon I have to wonder
about some annoyances still in the "core" application like:

1. Checkboxes (don't get me started)
2. Delimiter for a Menu (when append menu selection allowed, i.e. a semicolon or etc.)
3. Control of an Integer field (i.e. do NOT roll down to -1, -2, etc.)
4. MENU validation (i.e. allowing us to choose a MENU from a SQL lookup and etc.)
5. Controlling a window size in the Mid-Tier (please no Java)
6. Comparing a Date to a Date Time field
7. AR Admin Tool - how about a progress meter when importing ?
8. AR Admin Tool - Deleting forms with associations, once I select delete DELETE ?
9. AR Admin Tool - minimize the tool during import and (Windows) and it takes the task
manager to restore the window ?


While I am all for the next latest and greatest, have any of these been fixed, repaired
or etc.

Anyone have anything to add to this list ?



Regards...Gidd





Glidden L. Calden
BUOYANT SOLUTIONS, INC.
“Keeping business afloat
..in a Sea of Solutions”





Office *( 916.334.0599

Cell *( 916.761.3095
Web *8 http://www.buoyantsolutions.net
E-mail *+ mailto:gidd@buoyantsolutions.net
Fax *? 916.339.2915



This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.




This posting was submitted via the Web interface This posting was submitted via the Web interface

Ability to log into multiple servers in one window using different
passwords. Like SQL Enterprise Manager.

-----Original Message-----
From: Bill Estep [mailto:bestep@CLUBREADING.COM]
Sent: Tuesday, August 10, 2004 4:29 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances


--Apple-Mail-1-56725704
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain;
charset=WINDOWS-1252;
delsp=yes;
format=flowed

1) Not to beat a dead horse - but the group list field in the user =20
record. Causes me no end of problems.
2) Drag & Drop migration for workflow in the admin tool between =20
servers. Wouldn't always want to use it, but when you have one or two =20=

filters to move...it would be nice.
3) More time in the day to do remedy development :)

Bill Estep
----------------------
http://www.clubreading.com
An online community for the avid book reader.
On Aug 10, 2004, at 12:39 PM, Gidd Calden wrote:

> ** **
> Listers,
> =A0
> With Version 6.x=A0poised on the horizon I have to wonder
> about some annoyances still in the "core" application like:
> =A0
> 1. Checkboxes (don't get me started)
> 2.=A0Delimiter for a Menu (when append menu selection allowed, i.e. a =20=

> semicolon or etc.)
> 3. Control of an Integer field (i.e. do NOT roll down to -1, -2, etc.)
> 4. MENU validation (i.e. allowing us to choose a MENU from a SQL =20
> lookup and etc.)
> 5. Controlling a window size in the Mid-Tier (please no Java)
> 6. Comparing a Date to a Date Time field
> 7. AR Admin Tool - how about a progress meter when importing ?
> 8. AR Admin Tool - Deleting forms with associations, once I select =20
> delete DELETE ?
> 9. AR Admin Tool - minimize the tool during import and (Windows) and =20=

> it takes the task
> manager to restore the window ?
> =A0
> =A0
> While I am all for the next latest and greatest, have any of these =20
> been fixed, repaired
> or etc.
> =A0
> Anyone have anything to add to this list ?=A0
> =A0
> =A0
>
> Regards=85Gidd
>
> =A0
>
> Glidden L. Calden
> BUOYANT SOLUTIONS, INC.
> =A0 =93Keeping business afloat
> =A0=A0=A0=A0=A0=A0 ..in a Sea of Solutions=94
>
> =A0
>
> =A0
>
> Office=A0 =A0( 916.334.0599
>
> Cell=A0=A0=A0=A0 =A0=A0( 916.761.3095
> Web =A0=A0=A0 =A08 =A0http://www.buoyantsolutions.net
> E-mail=A0 =A0+ mailto:gidd@buoyantsolutions.net
> Fax=A0=A0=A0=A0=A0 =A0=A0=FE =A0916.339.2915
>
> =A0
>
> This message and any attachments are intended only for the use of the =20=

> addressee and may contain information that is privileged and =20
> confidential. If the reader of the message is not the intended =20
> recipient or an authorized representative of the intended recipient, =20=

> you are hereby notified that any dissemination of this communication =20=

> is strictly prohibited. If you have received this communication in =20
> error, please notify us immediately by e-mail and delete the message =20=

> and any attachments from your system.
>
> =A0
> =A0
> =20
> =
=20=

> UNSUBSCRIBE or access ARSList Archives at =20
> http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList =20=

> is hosted by QMX SUPPORT SERVICES at www.QMXS.com This posting was =20
> submitted via the Web interface =20
> =
=20=

> UNSUBSCRIBE or access ARSList Archives at =20
> http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList =20=

> is hosted by QMX SUPPORT SERVICES at www.QMXS.com This posting was =20
> submitted via the Web interface=



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

--Apple-Mail-1-56725704
Content-Transfer-Encoding: quoted-printable
Content-Type: text/enriched;
charset=WINDOWS-1252

1) Not to beat a dead horse - but the group list field in the user
record. Causes me no end of problems.

2) Drag & Drop migration for workflow in the admin tool between
servers. Wouldn't always want to use it, but when you have one or two
filters to move...it would be nice.

3) More time in the day to do remedy development :)


Bill Estep

----------------------

http://www.clubreading.com

An online community for the avid book reader.

On Aug 10, 2004, at 12:39 PM, Gidd Calden wrote:


** ** =20

=
ArialListers,

=A0

ArialWith Version 6.x=A0poised on
the horizon I have to wonder

Arial about some annoyances still
in the "core" application like:

=A0

Arial1. Checkboxes (don't get me
started)

Arial2.=A0Delimiter for a Menu (when
append menu selection allowed, i.e. a semicolon or =
etc.)

Arial3. Control of an Integer
field (i.e. do NOT roll down to -1, -2, etc.)

Arial4. MENU validation (i.e.
allowing us to choose a MENU from a SQL lookup and =
etc.)

Arial5. Controlling a window size
in the Mid-Tier (please no Java)

Arial6. Comparing a Date to a Date
Time field

Arial7. AR Admin Tool - how about
a progress meter when importing ?

Arial8. AR Admin Tool - Deleting
forms with associations, once I select delete DELETE =
?

Arial9. AR Admin Tool - minimize
the tool during import and (Windows) and it takes the =
task

Arial manager to restore the
window ?

=A0

=A0

ArialWhile I am all for the next
latest and greatest, have any of these been fixed, =
repaired

Arialor etc.

Arial =A0

ArialAnyone have anything to add
to this list ?=A0

Arial =A0

=A0


=
Regards=85GiddAria=
l =



Arial=A0


Glidden L. CaldenArial =


BUOYANT SOLUTIONS, INC.Arial =


=A0 =93Keeping business
afloatArial

Arial
=A0=A0=A0=A0=A0=
=A0
..in a Sea of
Solutions=94Arial =



Arial=A0


Arial=A0


Office=A0=20
=
Wingdings=A0Luc=
ida Grande(
=
Arial916.334.0=
599


Cell=A0=A0=A0=A0=20
=
=A0Wingdings=A0=
Lucida Grande(
=
Arial916.761.3=
095Arial =


WebArial =A0=A0=A0
=
Wingdings0000,0000,8=
080=A0Lucida =
Grande0000,0000,80808
=
Arial=A0m>0000,0000,EEEEhttp://www.buoyantsolutions.netad-bigger>Arial =


E-mailArial=A0
=
Wingdings0000,0000,8=
080=A0Lucida =
Grande0000,0000,8080+
=
Arial0=
000,0000,EEEEmailto:gidd@buoyantsolutions.net-bigger>Arial =


FaxArial=A0=A0=A0=A0=A0
=
=A0Wingdings0000,000=
0,8080=A0Lucida =
Grande=FE
=
=A0Arial916.33=
9.2915Arial =



Arial=A0


This message and any attachments are intended only for
the use of the addressee and may contain information that is
privileged and confidential. If the reader of the message is not the
intended recipient or an authorized representative of the intended
recipient, you are hereby notified that any dissemination of this
communication is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail and
delete the message and any attachments from your system.


Arial=A0

=A0


=
=

UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT SERVICES at www.QMXS.com This posting was submitted via the
Web interface
=
=

UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT SERVICES at www.QMXS.com This posting was submitted via the
Web interface=

--Apple-Mail-1-56725704--

How about not being able to expand the puny Advanced Search bar window
when searching?

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Covert, Jack
Sent: Wednesday, August 11, 2004 9:43 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances

Ability to log into multiple servers in one window using different
passwords. Like SQL Enterprise Manager.

-----Original Message-----
From: Bill Estep [mailto:bestep@CLUBREADING.COM]
Sent: Tuesday, August 10, 2004 4:29 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances


--Apple-Mail-1-56725704
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain;
charset=WINDOWS-1252;
delsp=yes;
format=flowed

1) Not to beat a dead horse - but the group list field in the user =20
record. Causes me no end of problems.
2) Drag & Drop migration for workflow in the admin tool between =20
servers. Wouldn't always want to use it, but when you have one or two
=20=

filters to move...it would be nice.
3) More time in the day to do remedy development :)

Bill Estep
----------------------
http://www.clubreading.com
An online community for the avid book reader.
On Aug 10, 2004, at 12:39 PM, Gidd Calden wrote:

> ** **
> Listers,
> =A0
> With Version 6.x=A0poised on the horizon I have to wonder about some > annoyances still in the "core" application like:
> =A0
> 1. Checkboxes (don't get me started)
> 2.=A0Delimiter for a Menu (when append menu selection allowed, i.e. a > =20=

> semicolon or etc.)
> 3. Control of an Integer field (i.e. do NOT roll down to -1, -2, etc.)

> 4. MENU validation (i.e. allowing us to choose a MENU from a SQL =20
> lookup and etc.) 5. Controlling a window size in the Mid-Tier (please
> no Java) 6. Comparing a Date to a Date Time field 7. AR Admin Tool -
> how about a progress meter when importing ?
> 8. AR Admin Tool - Deleting forms with associations, once I select =20

> delete DELETE ?
> 9. AR Admin Tool - minimize the tool during import and (Windows) and
> =20=

> it takes the task
> manager to restore the window ?
> =A0
> =A0
> While I am all for the next latest and greatest, have any of these =20

> been fixed, repaired or etc.
> =A0
> Anyone have anything to add to this list ?=A0 =A0 =A0
>
> Regards=85Gidd
>
> =A0
>
> Glidden L. Calden
> BUOYANT SOLUTIONS, INC.
> =A0 =93Keeping business afloat
> =A0=A0=A0=A0=A0=A0 ..in a Sea of Solutions=94
>
> =A0
>
> =A0
>
> Office=A0 =A0( 916.334.0599
>
> Cell=A0=A0=A0=A0 =A0=A0( 916.761.3095 Web =A0=A0=A0 =A08
> =A0http://www.buoyantsolutions.net
> E-mail=A0 =A0+ mailto:gidd@buoyantsolutions.net Fax=A0=A0=A0=A0=A0
> =A0=A0=FE =A0916.339.2915
>
> =A0
>
> This message and any attachments are intended only for the use of the
> =20=

> addressee and may contain information that is privileged and =20
> confidential. If the reader of the message is not the intended =20
> recipient or an authorized representative of the intended recipient,
> =20=

> you are hereby notified that any dissemination of this communication
> =20=

> is strictly prohibited. If you have received this communication in =20

> error, please notify us immediately by e-mail and delete the message
> =20=

> and any attachments from your system.
>
> =A0
> =A0
> =20
> =
=
20=

> UNSUBSCRIBE or access ARSList Archives at =20
> http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList
> =20=

> is hosted by QMX SUPPORT SERVICES at www.QMXS.com This posting was =20

> submitted via the Web interface =20 =
=
20=

> UNSUBSCRIBE or access ARSList Archives at =20
> http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList
=20=

> is hosted by QMX SUPPORT SERVICES at www.QMXS.com This posting was =20
> submitted via the Web interface=




UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
www.QMXS.com

--Apple-Mail-1-56725704
Content-Transfer-Encoding: quoted-printable
Content-Type: text/enriched;
charset=WINDOWS-1252

1) Not to beat a dead horse - but the group list field in the user
record. Causes me no end of problems.

2) Drag & Drop migration for workflow in the admin tool between
servers. Wouldn't always want to use it, but when you have one or two
filters to move...it would be nice.

3) More time in the day to do remedy development :)


Bill Estep

----------------------

http://www.clubreading.com

An online community for the avid book reader.

On Aug 10, 2004, at 12:39 PM, Gidd Calden wrote:


** ** =20

=
ArialListers,

=A0

ArialWith Version 6.x=A0poised on
the horizon I have to wonder

Arial about some annoyances still
in the "core" application like:

=A0

Arial1. Checkboxes (don't get me
started)

Arial2.=A0Delimiter for a Menu (when
append menu selection allowed, i.e. a semicolon or =
etc.)

Arial3. Control of an Integer
field (i.e. do NOT roll down to -1, -2, etc.)

Arial4. MENU validation (i.e.
allowing us to choose a MENU from a SQL lookup and =
etc.)

Arial5. Controlling a window size
in the Mid-Tier (please no Java)

Arial6. Comparing a Date to a Date
Time field

Arial7. AR Admin Tool - how about
a progress meter when importing ?

Arial8. AR Admin Tool - Deleting
forms with associations, once I select delete DELETE =
?

Arial9. AR Admin Tool - minimize
the tool during import and (Windows) and it takes the =
task

Arial manager to restore the
window ?

=A0

=A0

ArialWhile I am all for the next
latest and greatest, have any of these been fixed, =
repaired

Arialor etc.

Arial =A0

ArialAnyone have anything to add
to this list ?=A0

Arial =A0

=A0


=
Regards=85GiddAr
ia=
l =



Arial=A0


Glidden L. CaldenArial =


BUOYANT SOLUTIONS, INC.Arial =


=A0 =93Keeping business
afloatArial

Arial
=A0=A0=A0=A0=A0=
=A0
..in a Sea of
Solutions=94Arial =



Arial=A0


Arial=A0


Office=A0=20
=
Wingdings=A0L
uc=
ida Grande(
=
Arial916.334
.0=
599


Cell=A0=A0=A0=A0=20
=
=A0Wingdings=A0m>=
Lucida Grande(
=
Arial916.761
.3=
095Arial =


WebArial =A0=A0=A0
=
Wingdings0000,0000
,8=
080=A0Lucida =
Grande0000,0000,80808
=
Arial=A0ra=
m>0000,0000,EEEEhttp://www.buoyantsolutions.net-t=
ad-bigger>Arial =


E-mailArial=A0
=
Wingdings0000,0000
,8=
080=A0Lucida =
Grande0000,0000,8080+
=
Arial>0=
000,0000,EEEEmailto:gidd@buoyantsolutions.netad=
-bigger>Arial =


FaxArial=A0=A0=A0=A0=A0
=
=A0Wingdings0000,0
00=
0,8080=A0Lucida =
Grande=FE
=
=A0Arial916.
33=
9.2915Arial> =



Arial=A0


This message and any attachments are intended only for
the use of the addressee and may contain information that is
privileged and confidential. If the reader of the message is not the
intended recipient or an authorized representative of the intended
recipient, you are hereby notified that any dissemination of this
communication is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail and
delete the message and any attachments from your system.


Arial=A0

=A0


=

=

UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT SERVICES at www.QMXS.com This posting was submitted via the
Web interface
=

=

UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT SERVICES at www.QMXS.com This posting was submitted via the
Web interface=

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Bill Estep wrote:

> 1) Not to beat a dead horse - but the group list field in the user
> record. Causes me no end of problems.
> 2) Drag & Drop migration for workflow in the admin tool between servers.
> Wouldn't always want to use it, but when you have one or two filters to
> move...it would be nice.
> 3) More time in the day to do remedy development :)

4) How's about a native client for Linux, or a client written in Java?

I have a lot of non-Windows users here, and something like that would
make my life a lot easier, since Mid Tier is somewhat fussy about
browser types and Java installs, which makes Linux use rather
problematic (having overly-fussy users doesn't help, though!).


--
Dr Dan Holdsworth
Remedy ARS Administrator, Manchester Computing
daniel.r.holdsworth@man.ac.uk
0161 275 0606

1. Too many copies of the same data. When will Remedy implement a healthy
balance between a relational and copy model. There are situations where
one is definitely a better choice over the other, so why not give the
option?
2. When will login names be internally represented as a GUID so login names
can be changed without requiring 4 trillion data elements to be updated
(This in part goes back to my first annoyance)
3. Better db utilization. Throw the C programmers and dba's in the same
room until they come up with a product that takes advantage of the features
offered by each db. Much of this could even be done while staying inside
the ANSI standards. (Again, this in part goes back to my first annoyance)


Kind Regards,
Axton Grams
New York Life
Remedy Solutions
Provider

Mobile: 404.861.7273
Work: 770.406.4415
Email: AxtonWGrams@NewYorkLife.com






|---------+---------------------------->
| | Gidd Calden |
| | | | TIONS.NET> |
| | Sent by: "Action |
| | Request System |
| | discussion |
| | list(ARSList)" |
| | | | ORG> |
| | |
| | |
| | 08/10/2004 03:39 |
| | PM |
| | Please respond to|
| | arslist |
| | |
|---------+---------------------------->
>------------------------------------------------------------------------------------------------------------------------------|
| |
| To: ARSLIST@ARSLIST.ORG |
| cc: |
| Subject: OT:Remedy Annoyances |
>------------------------------------------------------------------------------------------------------------------------------|




**
Listers,

With Version 6.x poised on the horizon I have to wonder
about some annoyances still in the "core" application like:

1. Checkboxes (don't get me started)
2. Delimiter for a Menu (when append menu selection allowed, i.e. a
semicolon or etc.)
3. Control of an Integer field (i.e. do NOT roll down to -1, -2, etc.)
4. MENU validation (i.e. allowing us to choose a MENU from a SQL lookup and
etc.)
5. Controlling a window size in the Mid-Tier (please no Java)
6. Comparing a Date to a Date Time field
7. AR Admin Tool - how about a progress meter when importing ?
8. AR Admin Tool - Deleting forms with associations, once I select delete
DELETE ?
9. AR Admin Tool - minimize the tool during import and (Windows) and it
takes the task
manager to restore the window ?


While I am all for the next latest and greatest, have any of these been
fixed, repaired
or etc.

Anyone have anything to add to this list ?




Regards?Gidd





Glidden L. Calden
BUOYANT SOLUTIONS, INC.
"Keeping business afloat
...in a Sea of Solutions"








Office ( 916.334.0599


Cell ( 916.761.3095
Web 8 http://www.buoyantsolutions.net
E-mail + mailto:gidd@buoyantsolutions.net
Fax ? 916.339.2915





This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by
e-mail and delete the message and any attachments from your system.







UNSUBSCRIBE or access ARSList Archives at
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via the Web interface

My 2 cents,

The real reason to use a separate table to store state information (or
similar static data) is to prevent users from making the following kinds of
entries; VA, va, Va, vA, VG, VI, etc for Virginia. The problem isn't how
often the states have changed its how many ways will a user enter the data.
In the example above a search for all Virginia related items would be a
nightmare. The trouble saved is well worth the 4 bytes.


Anthony O. Burkholder
AOC Weapons System Database Administrator
Dynamics Research Corporation
(757) 225-7110 / DSN 575-7110
Email: anthony.burkholder@langley.af.mil
SIPR Email: anthony.burkholder@c2fs.acc.af.smil.mil


-----Original Message-----
From: Grooms, Frederick W [mailto:frederick.w.grooms@XO.COM]
Sent: Tuesday, August 10, 2004 6:09 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances

Of course this is not a problem when you have custom apps :)

You are correct on healthy balance. I have a couple of systems (not Remedy)
that I have to pull data from that overkill on normalization. i.e. The
state code in an address is in a separate table and all that is stored with
the address is a pointer to the correct row in the master list. I mean how
many times has the government changed the abbreviation for a state? Why
waste 4 (or more) bytes of space for a 2 byte character?

Fred

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Axton W Grams/NYLIC
Sent: Tuesday, August 10, 2004 3:30 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances


1. Too many copies of the same data. When will Remedy implement a healthy
balance between a relational and copy model. There are situations where one
is definitely a better choice over the other, so why not give the option? 2.
When will login names be internally represented as a GUID so login names can
be changed without requiring 4 trillion data elements to be updated. (This
in part goes back to my first annoyance) 3. Better db utilization. Throw
the C programmers and dba's in the same room until they come up with a
product that takes advantage of the features offered by each db. Much of
this could even be done while staying inside the ANSI standards. (Again,
this in part goes back to my first annoyance)


Kind Regards,
Axton Grams
New York Life
Remedy Solutions
Provider

Mobile: 404.861.7273
Work: 770.406.4415
Email: AxtonWGrams@NewYorkLife.com






|---------+---------------------------->
| | Gidd Calden |
| | | | TIONS.NET> |
| | Sent by: "Action |
| | Request System |
| | discussion |
| | list(ARSList)" |
| | | | ORG> |
| | |
| | |
| | 08/10/2004 03:39 |
| | PM |
| | Please respond to|
| | arslist |
| | |
|---------+---------------------------->

>---------------------------------------------------------------------------
---------------------------------------------------|
|
|
| To: ARSLIST@ARSLIST.ORG
|
| cc:
|
| Subject: OT:Remedy Annoyances
|

>---------------------------------------------------------------------------
---------------------------------------------------|




**
Listers,

With Version 6.x poised on the horizon I have to wonder
about some annoyances still in the "core" application like:

1. Checkboxes (don't get me started)
2. Delimiter for a Menu (when append menu selection allowed, i.e. a
semicolon or etc.) 3. Control of an Integer field (i.e. do NOT roll down to
-1, -2, etc.) 4. MENU validation (i.e. allowing us to choose a MENU from a
SQL lookup and
etc.)
5. Controlling a window size in the Mid-Tier (please no Java) 6. Comparing a
Date to a Date Time field 7. AR Admin Tool - how about a progress meter when
importing ? 8. AR Admin Tool - Deleting forms with associations, once I
select delete DELETE ? 9. AR Admin Tool - minimize the tool during import
and (Windows) and it takes the task manager to restore the window ?


While I am all for the next latest and greatest, have any of these been
fixed, repaired or etc.

Anyone have anything to add to this list ?




Regards?Gidd





Glidden L. Calden
BUOYANT SOLUTIONS, INC.
"Keeping business afloat
...in a Sea of Solutions"








Office ( 916.334.0599


Cell ( 916.761.3095
Web 8 http://www.buoyantsolutions.net
E-mail + mailto:gidd@buoyantsolutions.net
Fax ? 916.339.2915





This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by e-mail
and delete the message and any attachments from your system.








UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com This posting was submitted via the Web interface





UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com



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www.QMXS.com

**

>(having overly-fussy users doesn't help, though!).

That might be the cause of a lot of issues. If we can somehow avoid having users that would solve most of my problems. Of course being without a job would be a minor setback :)

-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Dan Holdsworth
Sent: 11 August 2004 10:48
To: ARSLIST@ARSLIST.ORG
Subject: Re: OT:Remedy Annoyances


Bill Estep wrote:

> 1) Not to beat a dead horse - but the group list field in the user
> record. Causes me no end of problems.
> 2) Drag & Drop migration for workflow in the admin tool between servers.
> Wouldn't always want to use it, but when you have one or two filters to
> move...it would be nice.
> 3) More time in the day to do remedy development :)

4) How's about a native client for Linux, or a client written in Java?

I have a lot of non-Windows users here, and something like that would
make my life a lot easier, since Mid Tier is somewhat fussy about
browser types and Java installs, which makes Linux use rather
problematic (having overly-fussy users doesn't help, though!).


--
Dr Dan Holdsworth
Remedy ARS Administrator, Manchester Computing
daniel.r.holdsworth@man.ac.uk
0161 275 0606




This posting was submitted via the Web interface

How about making saved Diary field data available to workflow.

Dwayne Martin
James Madison University

---- Original message ----
>Date: Tue, 10 Aug 2004 12:39:45 -0700
>From: Gidd Calden
>Subject: OT:Remedy Annoyances
>To: ARSLIST@ARSLIST.ORG
>
> ** **
> Listers,
>
> With Version 6.x poised on the horizon I have to
> wonder
> about some annoyances still in the "core"
> application like:
>
> 1. Checkboxes (don't get me started)
> 2. Delimiter for a Menu (when append menu selection
> allowed, i.e. a semicolon or etc.)
> 3. Control of an Integer field (i.e. do NOT roll
> down to -1, -2, etc.)
> 4. MENU validation (i.e. allowing us to choose a
> MENU from a SQL lookup and etc.)
> 5. Controlling a window size in the Mid-Tier (please
> no Java)
> 6. Comparing a Date to a Date Time field
> 7. AR Admin Tool - how about a progress meter when
> importing ?
> 8. AR Admin Tool - Deleting forms with associations,
> once I select delete DELETE ?
> 9. AR Admin Tool - minimize the tool during import
> and (Windows) and it takes the task
> manager to restore the window ?
>
>
> While I am all for the next latest and greatest,
> have any of these been fixed, repaired
> or etc.
>
> Anyone have anything to add to this list ?
>
>
>
> Regards...Gidd
>
>
>
> Glidden L. Calden
> BUOYANT SOLUTIONS, INC.
> “Keeping business afloat
> ..in a Sea of Solutions”
>
>
>
>
>
> Office ( 916.334.0599
>
> Cell ( 916.761.3095
> Web 8 http://www.buoyantsolutions.net
> E-mail + mailto:gidd@buoyantsolutions.net
> Fax ? 916.339.2915
>
>
>
> This message and any attachments are intended only
> for the use of the addressee and may contain
> information that is privileged and confidential. If
> the reader of the message is not the intended
> recipient or an authorized representative of the
> intended recipient, you are hereby notified that any
> dissemination of this communication is strictly
> prohibited. If you have received this communication
> in error, please notify us immediately by e-mail and
> delete the message and any attachments from your
> system.
>
>
>
>
>


> UNSUBSCRIBE or access ARSList Archives at
> http://www.ARSLIST.org (Support:
> mailto:support@arslist.org ) ARSList is hosted by
> QMX SUPPORT SERVICES at www.QMXS.com This posting
> was submitted via the Web interface
>


> UNSUBSCRIBE or access ARSList Archives at
> http://www.ARSLIST.org (Support:
> mailto:support@arslist.org ) ARSList is hosted by
> QMX SUPPORT SERVICES at www.QMXS.com This posting
> was submitted via the Web interface

Dwayne Martin
Computing Support
James Madison University