We are playing with the idea of creating a custom "Control Panel"
interface as an entry point to Remedy's ITSM suite. The idea is to have
a central web-view for users to access to be able to view all of their
information (Changes, Problems, Tasks, Assets, etc.), similar to the
"Remedy Start Page", but with a bit more functionality (this would be a
start-page for users accessing Remedy through Mid-Tier). In the past, I
have created forms like this that would have a tab for each section
(Help Desk, Change, Assets) that users could go to and see their
information (with buttons at the top of the table to change the table
contents (like "My Assigned Tickets" or "My Group Tickets").

Anyway, I was just looking to see if anyone would like to share any
ideas for useful little bells & whistles that you may have created for a
"Start Page" in the past. Since this is a new application for the
company, I would like their introduction to it to be impressive.

Also, any pitfalls anyone sees from essentially scrapping Remedy's entry
portals and creating your own (just using the untouched ITSM system as
the data model)?


TIA


James Scott
Contractor, IST
Mary Kay Inc.
972-687-5204 (w)
817-800-8457 (c)
james.scott@mkcorp.com

I think this message got lost due to the list going down and everyone
getting back from RUG, so I am re-posting:



We are playing with the idea of creating a custom "Control Panel"
interface as an entry point to Remedy's ITSM suite. The idea is to have
a central web-view for users to access to be able to view all of their
information (Changes, Problems, Tasks, Assets, etc.), similar to the
"Remedy Start Page", but with a bit more functionality (this would be a
start-page for users accessing Remedy through Mid-Tier). In the past, I
have created forms like this that would have a tab for each section
(Help Desk, Change, Assets) that users could go to and see their
information (with buttons at the top of the table to change the table
contents (like "My Assigned Tickets" or "My Group Tickets").

Anyway, I was just looking to see if anyone would like to share any
ideas for useful little bells & whistles that you may have created for a
"Start Page" in the past. Since this is a new application for the
company, I would like their introduction to it to be impressive.

Also, any pitfalls anyone sees from essentially scrapping Remedy's entry
portals and creating your own (just using the untouched ITSM system as
the data model)?


TIA


James Scott
Contractor, IST
Mary Kay Inc.
972-687-5204 (w)
817-800-8457 (c)
james.scott@mkcorp.com

Hello,

You can try using only a table field, in wich appears all the tickets
related to the user, something like the Remedy Support Form. With this, you
have no tabs, and is easy to see all the information. To use this, you need
a form that receives data from a few sources (helpdesk, change management,
asset, ...), and update the requests in this form when you modify something
in the source. The table field shows the data in this form.

At a side of the screen, you could have some buttons that give more
functionality like create requests, access to reports, send messages, ...

I made my website in this way (but is only html, not mid-tier):
http://ars.viejolobato.com

Another thing you can use, is a message ticker. I used before in some
applications, creating a "banner" with a view field in the bottom of the
form. This view form shows the messages that an administrator created before
in a form, and is updated each 20 seconds showing the next message. You can
show a lot of messages like "You have XXX open requests" or messages from
the company like "tomorrow the Server XXX will shutdown at 00:00".


Jose Manuel Viejo Lobato
josemanuel@viejolobato.com
http://ars.viejolobato.com




-----Mensaje original-----
De: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] En nombre de Scott, James - IST contractor
Enviado el: jueves, 05 de agosto de 2004 19:49
Para: ARSLIST@ARSLIST.ORG
Asunto: "Control Panel" or "Entry Portal" Ideas

I think this message got lost due to the list going down and everyone
getting back from RUG, so I am re-posting:



We are playing with the idea of creating a custom "Control Panel"
interface as an entry point to Remedy's ITSM suite. The idea is to have
a central web-view for users to access to be able to view all of their
information (Changes, Problems, Tasks, Assets, etc.), similar to the
"Remedy Start Page", but with a bit more functionality (this would be a
start-page for users accessing Remedy through Mid-Tier). In the past, I
have created forms like this that would have a tab for each section
(Help Desk, Change, Assets) that users could go to and see their
information (with buttons at the top of the table to change the table
contents (like "My Assigned Tickets" or "My Group Tickets").

Anyway, I was just looking to see if anyone would like to share any
ideas for useful little bells & whistles that you may have created for a
"Start Page" in the past. Since this is a new application for the
company, I would like their introduction to it to be impressive.

Also, any pitfalls anyone sees from essentially scrapping Remedy's entry
portals and creating your own (just using the untouched ITSM system as
the data model)?


TIA


James Scott
Contractor, IST
Mary Kay Inc.
972-687-5204 (w)
817-800-8457 (c)
james.scott@mkcorp.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

Jose, I saw your post about adding a "banner" or ticker to a console form.
I am very interested in that can you provide a bit more detail? I already
use a console bit would like to include real time information if possible.

Andy




On Thu, 5 Aug 2004 21:35:18 +0200, Jose Manuel Viejo Lobato
wrote:

>Hello,
>
>You can try using only a table field, in wich appears all the tickets
>related to the user, something like the Remedy Support Form. With this, you
>have no tabs, and is easy to see all the information. To use this, you need
>a form that receives data from a few sources (helpdesk, change management,
>asset, ...), and update the requests in this form when you modify something
>in the source. The table field shows the data in this form.
>
>At a side of the screen, you could have some buttons that give more
>functionality like create requests, access to reports, send messages, ...
>
>I made my website in this way (but is only html, not mid-tier):
>http://ars.viejolobato.com
>
>Another thing you can use, is a message ticker. I used before in some
>applications, creating a "banner" with a view field in the bottom of the
>form. This view form shows the messages that an administrator created
before
>in a form, and is updated each 20 seconds showing the next message. You can
>show a lot of messages like "You have XXX open requests" or messages from
>the company like "tomorrow the Server XXX will shutdown at 00:00".
>
>
>Jose Manuel Viejo Lobato
>josemanuel@viejolobato.com
>http://ars.viejolobato.com
>
>
>
>
>-----Mensaje original-----
>De: Action Request System discussion list(ARSList)
>[mailto:ARSLIST@ARSLIST.ORG] En nombre de Scott, James - IST contractor
>Enviado el: jueves, 05 de agosto de 2004 19:49
>Para: ARSLIST@ARSLIST.ORG
>Asunto: "Control Panel" or "Entry Portal" Ideas
>
>I think this message got lost due to the list going down and everyone
>getting back from RUG, so I am re-posting:
>
>
>
>We are playing with the idea of creating a custom "Control Panel"
>interface as an entry point to Remedy's ITSM suite. The idea is to have
>a central web-view for users to access to be able to view all of their
>information (Changes, Problems, Tasks, Assets, etc.), similar to the
>"Remedy Start Page", but with a bit more functionality (this would be a
>start-page for users accessing Remedy through Mid-Tier). In the past, I
>have created forms like this that would have a tab for each section
>(Help Desk, Change, Assets) that users could go to and see their
>information (with buttons at the top of the table to change the table
>contents (like "My Assigned Tickets" or "My Group Tickets").
>
>Anyway, I was just looking to see if anyone would like to share any
>ideas for useful little bells & whistles that you may have created for a
>"Start Page" in the past. Since this is a new application for the
>company, I would like their introduction to it to be impressive.
>
>Also, any pitfalls anyone sees from essentially scrapping Remedy's entry
>portals and creating your own (just using the untouched ITSM system as
>the data model)?
>
>
>TIA
>
>
>James Scott
>Contractor, IST
>Mary Kay Inc.
>972-687-5204 (w)
>817-800-8457 (c)
>james.scott@mkcorp.com
>
>

>
>UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
>mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
>www.QMXS.com
>
>

>UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

Jose, I came across your post about the "banner"

**
Andy
have a look on the Remedy site, under the Downloads in the Community downloads, there is an app called Ravelling Text which does exactly what you want, it is a bit limited in what it can do, but it will give you an idea on what to do and how to do it.
i have used it a few times and it works great.

if you have any problems please let me know and i will try and help

kind regards

shafqat ayaz

Sigma61
UK

Andy Wilkerson wrote:

Jose, I saw your post about adding a "banner" or ticker to a console form.
I am very interested in that can you provide a bit more detail? I already
use a console bit would like to include real time information if possible.

Andy




On Thu, 5 Aug 2004 21:35:18 +0200, Jose Manuel Viejo Lobato
wrote:

>Hello,
>
>You can try using only a table field, in wich appears all the tickets
>related to the user, something like the Remedy Support Form. With this, you
>have no tabs, and is easy to see all the information. To use this, you need
>a form that receives data from a few sources (helpdesk, change management,
>asset, ...), and update the requests in this form when you modify something
>in the source. The table field shows the data in this form.
>
>At a side of ! the screen, you could have some buttons that give more
>functionality like create requests, access to reports, send messages, ...
>
>I made my website in this way (but is only html, not mid-tier):
>http://ars.viejolobato.com
>
>Another thing you can use, is a message ticker. I used before in some
>applications, creating a "banner" with a view field in the bottom of the
>form. This view form shows the messages that an administrator created
before
>in a form, and is updated each 20 seconds showing the next message. You can
>show a lot of messages like "You have XXX open requests" or messages from
>the company like "tomorrow the Server XXX will shutdown at 00:00".
>
>
>Jose Manuel Viejo Lobato
>josemanuel@viejolobato.com
>http://ars.viejolobato.com
>
>
>
>
>-----Mensaje original-----
>De: Action Request System discussion list(ARSList)
>[mailto:ARSLIST@ARSLIST.ORG] En nombre de Scott, James - IST contractor
>Enviado el: jueves, 05 de agosto de 2004 19:49
>Para: ARSLIST@ARSLIST.ORG
>Asunto: "Control Panel" or "Entry Portal" Ideas
>
>I think this message got lost due to the list going down and everyone
>getting back from RUG, so I am re-posting:
>
>
>
>We are playing with the idea of creating a custom "Control Panel"
>interface as an entry point to Remedy's ITSM suite. The idea is to have
>a central web-view for users to access to be able to view all of their
>information (Changes, Problems, Tasks, Assets, etc.), similar to the
>"Remedy Start Page", but with a bit more functionality (this would be a
>start-page for users accessing Remedy through Mid-Tier). In the past, I
>have created forms like this that would have a tab for each section
>(Help Desk, Change, Assets) that users could go ! to and see their
>information (with buttons at the top of the table to change the table
>contents (like "My Assigned Tickets" or "My Group Tickets").
>
>Anyway, I was just looking to see if anyone would like to share any
>ideas for useful little bells & whistles that you may have created for a
>"Start Page" in the past. Since this is a new application for the
>company, I would like their introduction to it to be impressive.
>
>Also, any pitfalls anyone sees from essentially scrapping Remedy's entry
>portals and creating your own (just using the untouched ITSM system as
>the data model)?
>
>
>TIA
>
>
>James Scott
>Contractor, IST
>Mary Kay Inc.
>972-687-5204 (w)
>817-800-8457 (c)
>james.scott@mkcorp.com
>
>

>
>UNSUBSCRIBE or access ARSList Ar! chives at http://www.ARSLIST.org (Support:
>mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
>www.QMXS.com
>
>

>UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

Jose, I came across your post about the "banner"







Do you Yahoo!?
Y! Messenger - Communicate in real time. Download now.

Hello, Andy;

You can download an example application (*.def file) in my website:
http://ars.viejolobato.com

And here I "paste" a previous mail explaining how to create and use this
ticker.


-------------------------------------------
It's really easy.


You need a form to create the message. The fields needed are a subject (is
the text that you'll show to the users), the status (testing, online and
retired, or what you want) and the order of the message (to know what
message shows first).

In your control panel, you need create a view field. In this field, will
appear the messages. I use to give this field the width and height of an
Internet banner, in the top or the bottom of the screen .

You need a table field (hidden) that shows the messages in the messages form
with the status "online" and with the order of the "order" column.

With an active link in the for that executes in a time event (15 or 20 secs)
you need 4 active links:

Active 1
Update the table field
Count the number of columns (messages) and set a temp field (tmpmsgtotal)
with this value.

Active 2
In the Run If, Check another temp field (tmpactualmsg). If this field is
equal to the total number of messages or is null, you set this field to 0.

Active 3
Add 1 to the tmpactualmsg field to change to the next message
(tmpactualmsg = tmpactualmsg + 1).
Create a set fields action, selecting the message in the table field
(tablefield = tmpactualmsg). This will select the right message to show.

Once you have selected the right message to show, an active link set the
value of the view field with an html code. You can create an html code with
a marquee, and make the message moves from right to left. In this code there
is a space for the text that will be referenced by the name of the column of
the tabke field ($MESSAGE$).
Something like this:

$MESSAGE$

This is the easy way. You can make as difficult as you want.

You can add fields to the message form to create messages with links to an
URL with more information, or change the color of the text for distinct
priority, the speed of the text...

You can use another fields of the control panel in the message to make it
more personalized (the default value of my view field that is displayed when
you open the form, before the active link shows the first message is the
html code with the marquee and the text "Hello, $USER$").

Maybe create escalations or filters that create this messages automatically.

And you can change the access to the entries in the message form, and create
personalized messages that only could be seen by a user or group.


I know that you can create a visible table field and show the messages
without all this active links... but I think this way is more attractive to
the user.

---------------------


Hope this helps;

Jose Manuel Viejo Lobato
josemanuel@viejolobato.com
http://ars.viejolobato.com




-----Mensaje original-----
De: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] En nombre de Andy Wilkerson
Enviado el: lunes, 23 de agosto de 2004 14:07
Para: ARSLIST@ARSLIST.ORG
Asunto: Re: "Control Panel" or "Entry Portal" Ideas

Jose, I saw your post about adding a "banner" or ticker to a console form.
I am very interested in that can you provide a bit more detail? I already
use a console bit would like to include real time information if possible.

Andy




On Thu, 5 Aug 2004 21:35:18 +0200, Jose Manuel Viejo Lobato
wrote:

>Hello,
>
>You can try using only a table field, in wich appears all the tickets
>related to the user, something like the Remedy Support Form. With this, you
>have no tabs, and is easy to see all the information. To use this, you need
>a form that receives data from a few sources (helpdesk, change management,
>asset, ...), and update the requests in this form when you modify something
>in the source. The table field shows the data in this form.
>
>At a side of the screen, you could have some buttons that give more
>functionality like create requests, access to reports, send messages, ...
>
>I made my website in this way (but is only html, not mid-tier):
>http://ars.viejolobato.com
>
>Another thing you can use, is a message ticker. I used before in some
>applications, creating a "banner" with a view field in the bottom of the
>form. This view form shows the messages that an administrator created
before
>in a form, and is updated each 20 seconds showing the next message. You can
>show a lot of messages like "You have XXX open requests" or messages from
>the company like "tomorrow the Server XXX will shutdown at 00:00".
>
>
>Jose Manuel Viejo Lobato
>josemanuel@viejolobato.com
>http://ars.viejolobato.com
>
>
>
>
>-----Mensaje original-----
>De: Action Request System discussion list(ARSList)
>[mailto:ARSLIST@ARSLIST.ORG] En nombre de Scott, James - IST contractor
>Enviado el: jueves, 05 de agosto de 2004 19:49
>Para: ARSLIST@ARSLIST.ORG
>Asunto: "Control Panel" or "Entry Portal" Ideas
>
>I think this message got lost due to the list going down and everyone
>getting back from RUG, so I am re-posting:
>
>
>
>We are playing with the idea of creating a custom "Control Panel"
>interface as an entry point to Remedy's ITSM suite. The idea is to have
>a central web-view for users to access to be able to view all of their
>information (Changes, Problems, Tasks, Assets, etc.), similar to the
>"Remedy Start Page", but with a bit more functionality (this would be a
>start-page for users accessing Remedy through Mid-Tier). In the past, I
>have created forms like this that would have a tab for each section
>(Help Desk, Change, Assets) that users could go to and see their
>information (with buttons at the top of the table to change the table
>contents (like "My Assigned Tickets" or "My Group Tickets").
>
>Anyway, I was just looking to see if anyone would like to share any
>ideas for useful little bells & whistles that you may have created for a
>"Start Page" in the past. Since this is a new application for the
>company, I would like their introduction to it to be impressive.
>
>Also, any pitfalls anyone sees from essentially scrapping Remedy's entry
>portals and creating your own (just using the untouched ITSM system as
>the data model)?
>
>
>TIA
>
>
>James Scott
>Contractor, IST
>Mary Kay Inc.
>972-687-5204 (w)
>817-800-8457 (c)
>james.scott@mkcorp.com
>
>

>
>UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
>mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
>www.QMXS.com
>
>

>UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

Jose, I came across your post about the "banner"



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com